Dear spthewhiteknight,
Thanks for raising your concerns, may we request you to lodge a complain under our eBay Guarantee* program.
Click here to know more http://pages.ebay.in/aboutebay/eBay_Guarantee.html
In case you face any issues with raising a complaint, you can contact our Customer Support team through any of the following channels -
www.ebay.in/customersupport
Regards,
Seema