no response from fraud handling department at ebay..after many reminders...

[matloob12345]

Dear sir

please refer to the below mail and provide the solution as earliest possible.




REMINDER-02

Dear Sir/Madam,

Please go through the below mail.It is Ridiculous that no one is ready to provide me the solution from your end although it has been one month of my first mail and still writing for the solution.

I am waiting for the solution.

Thanks and regards,


Matloob Syed







-------Original Message-------

From: MATLOOB SYED
Date: 5/24/2010 10:46:20 AM
To: contactindiafit@ebay.com
Subject: Fw: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)


Reminder:-1

Dear Sir/Madam,

Please go through the below mail.

I am still waiting for the solution.

Thanks and regards,


Matloob Syed

-------Original Message-------

From: MATLOOB SYED
Date: 5/17/2010 4:34:53 PM
To: contactindiafit@ebay.com
Subject: Fw: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)



Dear sir,
Request you to refer below interaction I had with your executives at inrswebhelp@ebay.com.
Today Mr Shrikanth suggest me to refer this case at Fraud Investigation Team.
Request you to please provide me the solution.

Awaiting your immediate reply.

Thanks and regards,





MATLOOB SYED
Asst.Manager-Business promotion
K.V.Fire.Chemical(i)Pvt.Ltd.
Kamala Niwas, Plot No-32,Lane-D
Sector-08, Vashi, Navi Mumbai
maharastra-400703
Email:- matloob@kvfire.com
website:- www.kvfire.com
09235664517
022-27820827
-------Original Message-------

From: eBay India Customer Support - inrswebhelp
Date: 5/17/2010 4:04:37 PM
To: MATLOOB SYED
Subject: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)

Hello Matloob Sayeed,

his is Sreekanth and I am happy to assist you further with your concern
on being duped by a seller who mislead you on an item you bought on
eBay.

Before proceeding further I must apologize for all that you had to go
through because of one insensitive seller. As one of the largest on line
trading site we make every effort to keep this site free of unwelcome
elements like this seller. However despite our best efforts there are
times when some avoidable elements do sneak in through our strictest
filtering mechanism.

eBay has a comprehensive Fraud Investigation Team to combat instances of
fraud on the site. This team not only works diligently to prevent
fraudulent individuals from using the site, but also initiates
appropriate action against them.

In the event that you find your concerns are still unresolved despite
following the appropriate Trust and Safety processes, we request that
you write to the Fraud Investigation Team at the following email
address:

contactindiafit@ebay.com

I trust the information provided useful. Do let us know, if you have any
questions

You can also talk to us through Live Help or call our Helpline. To know
more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

If time permits, please leave an appropriate feedback for my service to
you. You may get a separate email requesting for feedback. Your valuable
feedback and inputs will help me to improve my services towards other
members and you.

Best wishes,

Sreekanth R
eBay Customer Support
_______________________________


Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html




Original Message Follows:
------------------------
v\:* { BEHAVIOR: url (#default#vml) }
Dear Ashish,

Thanks for your reply.

As much I understand from your mail, you at eBay are not willing to take
the responsibility in this case.
Please let me know who is responsible in this case? Am I, although I
made a telephonic complaint at your customer care regarding this with in
a month of my purchase and it was your executive who denied to process
refund because of so called " Pre-Assumption" case.(the same can be
checked in your record)
Dear friend accepted that eBay is only a platform of sell-purchase but
you should have only genuine sellers instead of these cheaters. How
would a buyer came to know about the credibility of seller, the buyer
really only on eBay and if you are giving "power seller" or "preferred
seller" like category to the seller than how a customer came to know
that the seller is a cheater ? The same happened with me and after
realizing I raised a complaint but the same was denied. You can check
your record.
Dear friend please let me know that what is your policy if a seller is
giving wrong information in their listing and buyer is purchasing as per
the given information. I can provide you the detail that the
manufacturer of this mobile m/s. IMATE corp. Was not operating their
operations at the time of sell. It means on 5-Oct-09. They have winded
their operations on 23 sep-09 from india.it means that the seller was
mis-guiding to the customer at the time of sell.
Dear friend, I am not a single person who is facing these problem from
this seller, there are many who is not getting solution from the seller
or from EBay and those are posting negative comments against eBay on the
Internet. Request you to please check the Internet there are many
negative feedback available on the Internet against EBay and against the
seller.

Awaiting your immediate response. And don't try to escape from your
responsibility.







MATLOOB SYED
Asst.Manager-Business promotion
K.V.Fire.Chemical(i)Pvt.Ltd.
Kamala Niwas, Plot No-32,Lane-D
Sector-08, Vashi, Navi Mumbai
maharastra-400703
Email:- matloob@kvfire.com
website:- www.kvfire.com
09235664517
022-27820827
-------Original Message-------

From: eBay India Customer Support - inrswebhelp
Date: 5/14/2010 6:42:08 PM
To: MATLOOB SYED
Subject: Re: Re :- complaint against
seller----BOMBAYMALL................ (KMM26553583I15977L0KM)

Hello,

Thank you for writing to eBay Customer Support. My name is Ashish and I
understand that your concerned about a mobile which you purchased from
Seller: Bombaymall.

Please note that eBay acts as a venue for buyers and sellers. Issues
like Warranty is strictly between the buyer and seller and in most
products between buyer and the manufacturer.

eBay does insist on written warranty policy in all items on eBay
valued at more than Rs. 1000 and who offer either a written warranty or
service contract with the items must in their item descriptions provide
the following: The full text of the written warranty Warrant period
Things covered under warranty Key exceptions to warranty Process to
make a claim This policy ebay hopes will help bring greater
transparency in the warranty being offered in a listing, thereby
reducing ambiguity that leads to bad experiences between buyers and
sellers.Also, eBay urges its sellers and buyers to comply with all
governmental laws and regulations.

We will investigate the seller and take appropriate action upon the
completion of our investigation. Such action may include issuing a
warning to the seller, temporarily or indefinitely suspending the
seller's account or, terminating the seller's membership with eBay. Due
to eBay's Privacy Policy, we cannot provide you with information
regarding the details of this investigation or the seller's account.
This policy is for the protection of all eBay members.

Since this listing ended over 45 days ago, you can no longer open a case
in the Resolution Centre. We feel that 45 days is a fair amount of time
for the buyer and seller to try to resolve the problem. It also allows
for difficulties with the postal service and personal circumstances.
More information on this process can be found on the following help
page:

http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

On this page you will also find information on other options available
to report and resolve this matter, including:

- Communicating directly with your seller
- Reporting the transaction to your payment issuer
- Contact the shipping company used to send payment or the item (if
misrepresented)

When making your report, keep in mind that eBay acts as a venue for
buyers and sellers. As such, we will investigate any reports received
and sanction accounts that violate our policies, but we do not take
action on an eBay member's behalf, nor do we directly intervene in
disputes between eBay users.

I trust that this information has been useful to you. If you have any
further questions please do not hesitate to contact us again.

Best Wishes,

Ashish N.
eBay India Trust & Safety

Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html

Original Message Follows:
------------------------
v\:* {behavior:url (#default#vml);}
Dear ,

My self matloob syed. I am having an ebay id matloob12345. I made a
purchase of IMATE JAMA 201 Windows Mob 6.0 56% Off on MRP Rs.15990) on
07-Oct-09. My paisa pay id was 25367104991 and the seller was
Bombaymall. In the listing the seller mentioned that phone will come
with one year manufacturer warranty although he was aware that the
manufacturer of this phone M/S. IMATE has already winded up their
operations from India in 2009 September because of some fraud at their
HQ Dubai. And there was no service centre available in India for this
phone. But seller did it intentionally. I made a call to the customer
care on 13-Oct-09 regarding this matter. I spoke to the executive and
told him all the detail.then he suggest me to contact seller directly
through the link "contact the seller" at seller listing. Then I sent a
email to the seller through the same link but I didn't get any response
and the same can be checked from record. At last I made a call to the
seller and told that the manufacturer of this phone is not available in
India so how would I get the warranty in case of any fault also asked
him that why he didn't respond against my email.he told me that he has
high workload so was unable to reply. Then he told me that in case of
any problem with the phone during the warranty he will provide me the
solution. Then again I made a call to the ebay customer care and
explained full detail of the interaction. Then the executive asked me
about my concern so I told him that I am not interested to keep this
product. He asked me the reason and I replied I would not get
manufacturer warranty because of non-availability of manufacturer. He
told me that seller is providing me the assurance of repairing in case
of any problem and also told me that I am pre-assuming the things that
the problem will occur and in this case of pre-assuming background they
can not process my refund request. He also suggest me that I have to
accept the promise of seller. And in case of any future problem I can
contact ebay customer care also. So at that time I don't have any
option left rather then to accept the solution provided by the ebay
customer care executive and by the seller.
Dear friend after three month of usage many problem had been started
in the month of feb-10.so at that time I contacted to the seller
BOMBAYMALL and explained him my problem. Then he replied me that nothing
can be done in this regard because seller has winded up their operations
from India.so I reminded him his commitment. He told me that he can not
provide me the service. Then I again complaint regarding this at your
customer care. I spoke to Mr. SOHAIL and Mr. PRANAY and told him all the
detail from the first day.then Mr sohail suggest me to visit at seller
site personally. So I did the same thing .I went to seller office
situated at MASJID BANDER-MUMBAI on 07-April-10. I met to Mr. Abdul. He
told me to left the phone with him and assured me that he will repair
the phone and told me that I have to pay the cost of repairing and I
accepted the same.but later seller told me that the phone can not be
repaired also told me that the phone was tampered which was not really
happened. So at time I felt that seller is trying to escape himself from
the commitment.
Now dear friend the so called PRE-ASSUMPTION by your executive earlier
became realization. Who would be responsible for this ?Now suggest me
what should I do ? I require full working mobile phone or my refund as
earliest possible.

Dear friends it seems that ebay is meant to favor sellers only and
because of this you have given power seller listing to this seller
bombaymall although the seller is cheating customers with the fake
commitments.

Please provide me the solution as earliest possible.

Awaiting your immediate response.





MATLOOB SYED


> 09235664517

[matloob12345]

REMINDER-02

Dear Sir/Madam,

Please go through the below mail.It is Ridiculous that no one is ready to provide me the solution from your end although it has been one month of my first mail and still writing for the solution.

I am waiting for the solution.

Thanks and regards,


Matloob Syed







-------Original Message-------

From: MATLOOB SYED
Date: 5/24/2010 10:46:20 AM
To: contactindiafit@ebay.com
Subject: Fw: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)


Reminder:-1

Dear Sir/Madam,

Please go through the below mail.

I am still waiting for the solution.

Thanks and regards,


Matloob Syed

-------Original Message-------

From: MATLOOB SYED
Date: 5/17/2010 4:34:53 PM
To: contactindiafit@ebay.com
Subject: Fw: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)



Dear sir,
Request you to refer below interaction I had with your executives at inrswebhelp@ebay.com.
Today Mr Shrikanth suggest me to refer this case at Fraud Investigation Team.
Request you to please provide me the solution.

Awaiting your immediate reply.

Thanks and regards,





MATLOOB SYED
Asst.Manager-Business promotion
K.V.Fire.Chemical(i)Pvt.Ltd.
Kamala Niwas, Plot No-32,Lane-D
Sector-08, Vashi, Navi Mumbai
maharastra-400703
Email:- matloob@kvfire.com
website:- www.kvfire.com
09235664517
022-27820827
-------Original Message-------

From: eBay India Customer Support - inrswebhelp
Date: 5/17/2010 4:04:37 PM
To: MATLOOB SYED
Subject: Re: Re :- complaint against seller----BOMBAYMALL................ (KMM26735308I15977L0KM)

Hello Matloob Sayeed,

his is Sreekanth and I am happy to assist you further with your concern
on being duped by a seller who mislead you on an item you bought on
eBay.

Before proceeding further I must apologize for all that you had to go
through because of one insensitive seller. As one of the largest on line
trading site we make every effort to keep this site free of unwelcome
elements like this seller. However despite our best efforts there are
times when some avoidable elements do sneak in through our strictest
filtering mechanism.

eBay has a comprehensive Fraud Investigation Team to combat instances of
fraud on the site. This team not only works diligently to prevent
fraudulent individuals from using the site, but also initiates
appropriate action against them.

In the event that you find your concerns are still unresolved despite
following the appropriate Trust and Safety processes, we request that
you write to the Fraud Investigation Team at the following email
address:

contactindiafit@ebay.com

I trust the information provided useful. Do let us know, if you have any
questions

You can also talk to us through Live Help or call our Helpline. To know
more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

If time permits, please leave an appropriate feedback for my service to
you. You may get a separate email requesting for feedback. Your valuable
feedback and inputs will help me to improve my services towards other
members and you.

Best wishes,

Sreekanth R
eBay Customer Support
_______________________________


Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html




Original Message Follows:
------------------------
v\:* { BEHAVIOR: url (#default#vml) }
Dear Ashish,

Thanks for your reply.

As much I understand from your mail, you at eBay are not willing to take
the responsibility in this case.
Please let me know who is responsible in this case? Am I, although I
made a telephonic complaint at your customer care regarding this with in
a month of my purchase and it was your executive who denied to process
refund because of so called " Pre-Assumption" case.(the same can be
checked in your record)
Dear friend accepted that eBay is only a platform of sell-purchase but
you should have only genuine sellers instead of these cheaters. How
would a buyer came to know about the credibility of seller, the buyer
really only on eBay and if you are giving "power seller" or "preferred
seller" like category to the seller than how a customer came to know
that the seller is a cheater ? The same happened with me and after
realizing I raised a complaint but the same was denied. You can check
your record.
Dear friend please let me know that what is your policy if a seller is
giving wrong information in their listing and buyer is purchasing as per
the given information. I can provide you the detail that the
manufacturer of this mobile m/s. IMATE corp. Was not operating their
operations at the time of sell. It means on 5-Oct-09. They have winded
their operations on 23 sep-09 from india.it means that the seller was
mis-guiding to the customer at the time of sell.
Dear friend, I am not a single person who is facing these problem from
this seller, there are many who is not getting solution from the seller
or from EBay and those are posting negative comments against eBay on the
Internet. Request you to please check the Internet there are many
negative feedback available on the Internet against EBay and against the
seller.

Awaiting your immediate response. And don't try to escape from your
responsibility.







MATLOOB SYED
Asst.Manager-Business promotion
K.V.Fire.Chemical(i)Pvt.Ltd.
Kamala Niwas, Plot No-32,Lane-D
Sector-08, Vashi, Navi Mumbai
maharastra-400703
Email:- matloob@kvfire.com
website:- www.kvfire.com
09235664517
022-27820827
-------Original Message-------

From: eBay India Customer Support - inrswebhelp
Date: 5/14/2010 6:42:08 PM
To: MATLOOB SYED
Subject: Re: Re :- complaint against
seller----BOMBAYMALL................ (KMM26553583I15977L0KM)

Hello,

Thank you for writing to eBay Customer Support. My name is Ashish and I
understand that your concerned about a mobile which you purchased from
Seller: Bombaymall.

Please note that eBay acts as a venue for buyers and sellers. Issues
like Warranty is strictly between the buyer and seller and in most
products between buyer and the manufacturer.

eBay does insist on written warranty policy in all items on eBay
valued at more than Rs. 1000 and who offer either a written warranty or
service contract with the items must in their item descriptions provide
the following: The full text of the written warranty Warrant period
Things covered under warranty Key exceptions to warranty Process to
make a claim This policy ebay hopes will help bring greater
transparency in the warranty being offered in a listing, thereby
reducing ambiguity that leads to bad experiences between buyers and
sellers.Also, eBay urges its sellers and buyers to comply with all
governmental laws and regulations.

We will investigate the seller and take appropriate action upon the
completion of our investigation. Such action may include issuing a
warning to the seller, temporarily or indefinitely suspending the
seller's account or, terminating the seller's membership with eBay. Due
to eBay's Privacy Policy, we cannot provide you with information
regarding the details of this investigation or the seller's account.
This policy is for the protection of all eBay members.

Since this listing ended over 45 days ago, you can no longer open a case
in the Resolution Centre. We feel that 45 days is a fair amount of time
for the buyer and seller to try to resolve the problem. It also allows
for difficulties with the postal service and personal circumstances.
More information on this process can be found on the following help
page:

http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

On this page you will also find information on other options available
to report and resolve this matter, including:

- Communicating directly with your seller
- Reporting the transaction to your payment issuer
- Contact the shipping company used to send payment or the item (if
misrepresented)

When making your report, keep in mind that eBay acts as a venue for
buyers and sellers. As such, we will investigate any reports received
and sanction accounts that violate our policies, but we do not take
action on an eBay member's behalf, nor do we directly intervene in
disputes between eBay users.

I trust that this information has been useful to you. If you have any
further questions please do not hesitate to contact us again.

Best Wishes,

Ashish N.
eBay India Trust & Safety

Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html

Original Message Follows:
------------------------
v\:* {behavior:url (#default#vml);}
Dear ,

My self matloob syed. I am having an ebay id matloob12345. I made a
purchase of IMATE JAMA 201 Windows Mob 6.0 56% Off on MRP Rs.15990) on
07-Oct-09. My paisa pay id was 25367104991 and the seller was
Bombaymall. In the listing the seller mentioned that phone will come
with one year manufacturer warranty although he was aware that the
manufacturer of this phone M/S. IMATE has already winded up their
operations from India in 2009 September because of some fraud at their
HQ Dubai. And there was no service centre available in India for this
phone. But seller did it intentionally. I made a call to the customer
care on 13-Oct-09 regarding this matter. I spoke to the executive and
told him all the detail.then he suggest me to contact seller directly
through the link "contact the seller" at seller listing. Then I sent a
email to the seller through the same link but I didn't get any response
and the same can be checked from record. At last I made a call to the
seller and told that the manufacturer of this phone is not available in
India so how would I get the warranty in case of any fault also asked
him that why he didn't respond against my email.he told me that he has
high workload so was unable to reply. Then he told me that in case of
any problem with the phone during the warranty he will provide me the
solution. Then again I made a call to the ebay customer care and
explained full detail of the interaction. Then the executive asked me
about my concern so I told him that I am not interested to keep this
product. He asked me the reason and I replied I would not get
manufacturer warranty because of non-availability of manufacturer. He
told me that seller is providing me the assurance of repairing in case
of any problem and also told me that I am pre-assuming the things that
the problem will occur and in this case of pre-assuming background they
can not process my refund request. He also suggest me that I have to
accept the promise of seller. And in case of any future problem I can
contact ebay customer care also. So at that time I don't have any
option left rather then to accept the solution provided by the ebay
customer care executive and by the seller.
Dear friend after three month of usage many problem had been started
in the month of feb-10.so at that time I contacted to the seller
BOMBAYMALL and explained him my problem. Then he replied me that nothing
can be done in this regard because seller has winded up their operations
from India.so I reminded him his commitment. He told me that he can not
provide me the service. Then I again complaint regarding this at your
customer care. I spoke to Mr. SOHAIL and Mr. PRANAY and told him all the
detail from the first day.then Mr sohail suggest me to visit at seller
site personally. So I did the same thing .I went to seller office
situated at MASJID BANDER-MUMBAI on 07-April-10. I met to Mr. Abdul. He
told me to left the phone with him and assured me that he will repair
the phone and told me that I have to pay the cost of repairing and I
accepted the same.but later seller told me that the phone can not be
repaired also told me that the phone was tampered which was not really
happened. So at time I felt that seller is trying to escape himself from
the commitment.
Now dear friend the so called PRE-ASSUMPTION by your executive earlier
became realization. Who would be responsible for this ?Now suggest me
what should I do ? I require full working mobile phone or my refund as
earliest possible.

Dear friends it seems that ebay is meant to favor sellers only and
because of this you have given power seller listing to this seller
bombaymall although the seller is cheating customers with the fake
commitments.

Please provide me the solution as earliest possible.

Awaiting your immediate response.





MATLOOB SYED


> 09235664517