live Help..?? NOt so live After all!!

[srjsms]

Mike V.: Hi, welcome to eBay Live Chat! My name is Anchati and I invite you to please share your feedback with me about our chat today by filling out a brief survey when we are finished. How may I help you today?
srjsms: hi
srjsms: wen i bid on any item i get a msg that says " buying activity limit reached. now i have bought two items that i have paid for already...
srjsms: there are no items that i have not paid for. i am bidding on 5 items....it isnt fair to place a limit on the bids..since we do not know the outcome of the bids
srjsms: i guess the limit should be placed if there are 5 unpaid items.. my Ccard gives me a purcahse limit of 100,000. my SBI card has a limit of 50,000
Mike V.: I certainly understand your position and realize the level of discomfort faced by you in this regard.
Mike V.: Buyer activity limits are one way that eBay helps sellers to minimize Unpaid Items. The goal of buyer activity limits is to minimize Unpaid Items while supporting legitimate purchases.

srjsms: now there are no unpaid items here in my case. i have bid on 5 items....neither u nor i know the outcome of the same
Mike V.: Since you are currently experiencing activity limits can remove these limits by:

Mike V.: Verifying their identity.Accountholders may be given the opportunity to verify through SMS verification or by giving a valid credit card number (Mastercard or Visa only at this time), or other options that eBay may offer in the future.
Note: Not all members will be given these options.

Mike V.: -Receiving positive feedback. Positive feedback is often a good indicator of a member's likelihood of paying for items they have committed to buy. Members who have received positive feedback tend to have lower Unpaid Item rates.
srjsms: SMS verification is already done in my case
Mike V.: I understand your concern in this matter, however I appreciate your patience in this regard.
Mike V.: You may try to bid on the items after some time.
srjsms: bah..! am tryin since last nite!!!




NOW U GUYS CAN KNOW WHAT SORT OF LIVE HELP THIS IS....MECHANICAL.......

[karanmalik]

HAHAHHA......LOL.....
HEY MIKE V, OR ANCHATI OR WATEVER THE NAME IS, HE SHUD REALLY GIVE A TRIAL FOR THE GREAT INDIAN LAUGHTER CHALLENGE

EBAY PINKS, I THINK YOU GOT SOME EXPLANATION TO DO HERE

[srjsms]

its soo very frustrating with these kinda replies...u mail customer service... they cause discomfort by apologising for the discomfort... come on guys...call a call centre of a bank or even airtel u get a much much better personalised resposnse!!

[srjsms]

James Bond days - there used to be Fem-bots = female robots who act, talk, reply in a mechanical manner.....maybe ebay has just bought a few of them thru the collectibles section of this website and is putting them to use in the customer care and live help department!!!;-)

[amitava123gems]

Hi srjsms,I am sorry.I am yet to receive a reply from CS.Whats the wrong with you?..Thanx,,Truly,,Amitava

[snrama]

Hi All,

I have got a good opinion on the Live Chat and the eBay staff has really solved and answered all of my problems & questions.

Some replies may be automated, But if you ask deep issues, they will guide your in best way. ---------------
With Regards,
Navaneeth (snrama) 😉

[srjsms]

Amitava...nuthings wrong with me.... i just want to show how things work....some of the sellers here like Navneeth..praise ebay to the skies....and their policies....some people like u choose to be neutral.....being a strong consumer activisit i always praise when theres some good and criticise when the policies are bad. what would your opinion be if ebay didnt reply to a Regisgtered Post acknowlegement Due sent to the legal department ? even after one month, which had serious matters detailed in it.?

[amitava123gems]

Hi srjsms,I dont know.But you must have violated user agreement.Your only option is customer support.Forget about legal actions.That only complicates issues.Truly,,Amitava

[srjsms]

reply from ebay team..totally off the mark n irrelevant..!!!!!



Hello,

Thank you for taking the time to write to eBay.

I understand that you would like to know how to list items on eBay.

I will be happy to help you list your item on eBay. Listing an item is easy - you'll love it! Here's what to do...

1. Prepare for listing your item:

* consider which eBay category you'll list the item under
* consider how you will describe your item
* store any pictures you may have of the item in your computer

You may also wish to view our step-by-step Help guide to listing your item on eBay. This can be found by clicking Help at the top of any eBay page, then clicking Seller Guide.

2. Go to the 'Sell Your Item' page. This can be found by clicking Sell at the top of any eBay page.

3. There are five pages on the Sell Your Item form:
Page One: Selecting a category for your item Page Two: Entering a description for your item Page Three: Entering general details such as listing duration and adding a picture to your listing Page Four: Payment and Shipping Options for buyers Page Five: Confirmation page (displays all information you've entered, for you to double-check and confirm)

If you need help with any of the pages on the Sell Your Item form, we've built many Help links into the pages along the way!

4. Once you've submitted your listingconfirmation page , you may like to write down useful information, such as your item number, so you can track your listings progress (keep in mind that eBay will send you an email containing this information automatically).

5. When your listing closes you will receive an email from eBay detailing the end result of the listing. If your item has successfully sold, it is up to you to contact your winning bidder or bidders (we suggest that you contact the winning bidder(s) quickly and preferably within three business days). You can confirm the final price (from the listing page) including any additional shipping charges, and tell them where to send payment. eBay encourages open and honest communication, and we believe through member to member communication our community can only improve.

6. Once you have received the bidder's payment, you fulfil your end of the agreement by sending them your item. Your listing forms a binding contract between you and the winning bidder or bidders.

7. eBay will automatically charge you for the relevant fee (fees are explained at the following page:

http://pages.ebay.in/help/sellerguide/selling-fees.html

and invoice you on a monthly basis for payment.

I trust that this information has been useful to you. If you have any further questions please do not hesitate to contact us again.

Best wishes,

Cymona
eBay Customer Support
_______________________________


Protect your eBay account by changing your password regularly. For more information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html

In order to better serve you, we'd like to occasionally request feedback on our service. If you would rather not participate, please click on the link below and send us an email with the word "REMOVE" in the subject line.

mailto:cssremove@ebay.com



Previous Reply Follows:
-------------------------

Hello,

Thank you for contacting eBay Customer Support. My name is Sonia and I appreciate the opportunity to be of assistance.

I will be addressing your concerns regarding how to sell used cars on eBay as well as your inquiry into selling mobile themes.

I will be forwarding a copy of your email to the correct department and they will advise you on how to list an item. A proof of ownership is anything that states that you have the car(s) in your possession. That may be a bill of sale, transfer of ownership papers, anything that proves you have the vehicle in your possession.

With regards to your inquiry into mobile theme software's, please note that in accordance with our Ringtones policy, eBay prohibits the listings of Ring tone and/or Mobile Phone software which downloads ring tones.

For more information regarding this policy, please review the URL that I have included:

http://pages.ebay.in/help/policies/ringtones.html

I trust that this information is useful to you. Please do not hesitate to contact us should you have any additional questions or concerns.

Regards,

Sonia
eBay Customer Support
_______________________________


Protect your eBay account by changing your password regularly. For more information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html

In order to better serve you, we'd like to occasionally request feedback on our service. If you would rather not participate, please click on the link below and send us an email with the word "REMOVE" in the subject line.

mailto:cssremove@ebay.com



Original Message Follows:
-------------------------


Member-stated User ID: srjsms
User Feedback: 1
User State: ?01

Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)


Message: i want to start a new line of business - dealing in used cars on ebay. i have 3 Maruti 800's 1 Skoda Elegance, 9 Ikons, 2 Corsa's 13 Maruti Omnis Etc. the price ranges from 85000 to 1200000. kindly tell me the procedures i need to follow when listing the items. how do i provide proof of ownership of the items listed.??

[rishabh_iitk2001]

Hi,
The Live chat is the best customer care thing offered by ebay. The email system is too slow to expect anything from it. There are 1-2 bad cases in 100 case but in my case i had chatted atleast 20 times, always my problem was solved.
I hope ebay will increase the live chat days to saturday also.
Cheers,:-)

Rishabh