Hello Sir,
I am in deep shock and very frustrated by ebay response that I received for my claim that I filed against an laptop that I purchased and it was a fraud done against me by the seller. But surpassing all visuals and proofs ebay rejected my claim but I don't know what made them do reject my claim. The reasons they sited are given and my comment are given:
1. They tried contacted me on my numbers on 12:45h and they found them switched off. - Does that means that they will close my claim? Why didn't they contacted me on my email? As a matter of fact my phone got switched off due to low battery and I don't know why they couldn't contact my other number. Above all, does one time not able to contact means they would reject my claim. While seller never receives my call then it's no issue but once my phone got switched they rejected my claim.
2. The picture I sent them shows signs /scratches but not broken? - I don't know how and what you guyz see. It has clearly shown that the laptop in front is broken. Can I know what we call the broken strip in ebay language? a scratch or mild scratch?
3. The hinge shown broken in one picture is intact in other picture? - Why ebay forgets that a laptop has 2 hinges and not one. So, if one is broken than the other is intact. Is that means laptop is not broken?
4. On bases of seller evidences they decided to close the claim? - If at all seller has given any evidence than why I have not been given that evidence yet. What was the evidence given by seller?
Now, on my front I have following to say -
1. I clearly see that the ebay or it's representatives has favored seller. Despite given all proofs and references they rejected my claim but I don't see any of their reasons given a reasonable.
2. Once, while in conversation with the seller and ebay on conference call, the seller asked to talk in private with the ebay person who was looking after this case. I was not disclosed what they discussed why? I smell a foul play in this case. After the seller had a private talk with the ebay rep he seemed to deny my claim and after given all proofs of fraud they clearly rejected my claim.
3. I have enough proofs to support that seller has done fraud. He initially sold me an REFURBISHED LAPTOP and due to address issue it was cancelled and refunded. He again sent me an link to buy the product and he never mentioned me with the change of status of product to used. How a refurbished laptop can change to used overnight?
4. Even if I bought the used listing as I trusted seller and without confirming bought the item - the listing tells that laptop has some scratches but I have images and even sent them to ebay where it clearly shows that laptop is broken at many places. Why ebay didn't considered that fact.
5. I also shown in pic that the screen is totally loose and open gaping. The Blueray is loose enough to come out and also the bottom has a screw missing. Isn't that enough to show that product is broken and not as described.
6. If a product is under warranty and warranty clearly tells that it won't cater for physical damaged than on what basis ebay asks me to get in writing the warranty whereas the warranty is not on my Name and is on the name of seller.
DOES it mean that ebay encourage the seller to do FRAUD? Is that means that I also DO THE SAME THING ON EBAY AND GET AWAY by citing the this claim that while ebay found this item not broken and I sell it to someone else on high price than would ebay also reject that claim.
Also, Please give me details of the proves given by the seller so that I can now proceed with consumer court or civil court which ever is deemed fit after taking advise from legal.
Kindly also consider this as an NOTICE to the effect to give me information on this case. IF IN CASE YOU ARE NOT THE RIGHT DEPARTMENT OF EBAY TO HANDLE MY REQUEST I MAY PLEASE BE GIVEN THE EMAIL ADDRESS AND ADDRESS OF THE CONCERNED DEPARTMENT.
I expect an reply from ebay soon.
Regards,
Jai
