big issue..

[prabhat098]

hi this ia prabhat098 i raised a claim against one of my product for which i provided confirmation receipt within the timeline ..i kept calling on e bay that i did'nt get any update.. and e bay keep saying mr blah blah is working on it he'll get back to you .. and after few days what i see is my claim is closed for reason -i did not provided receipt within the time line.. my claim no is 89447 and i still have confirmation receipt mail which i sent to e bay on 2nd of may in my sent folder, which is very much in timeline..but e bay is denying that they received any mail from me..i said check my mail .. i have proof that i sent confirmation receipt in my mail box.. e mail address was absolutely right either(insellerverification@ebay.com).. i just feel being CHEATED! because i do have a solid proof! in my mail sent folder.and there have to be some sort of rule to re open a case, if customer could not provide confirmation receipt within the timeline.because once it happens your customer is helpless from e bay,and bends totally on the mercy of seller,who could act in different ways.

[smartphoneforever]

Hi Prabhat098,

If its legible, can you copy paste your email here with the proper header information.

Possibly the mistake could be that you might had used the wrong email address.

Have a Great Day

[apurvajoshi23]

This has happened with me too.

They simply deny and say as to why I asked for refund cancellation, which I did when one of their claim adjuster told me to do so.

I have send the proof of dispatch to them 4 times now, still they don't bother to reply back and then they say "why are you getting frustrated and WE UNDERSTAND YOUR PROBLEM".... do "I" have a problem.

[prabhat098]

hello smartphoneforever,
of course i can copy snap of my sent folder ..everything is mentioned there,date,time,email,
and i did not used wrong e mail address .. it is clearly mentioned in my first post if that e mail is wrong please let me know..
please tellme how can i attach a snap here ?
e bay is getting really ridiculous .. now in one of my another claim they are creating problem.. this is cheating!
i don't want their 130 rs for shipping.. to hell with that.. at least refund my amount... i am so gonna rid of e bay now!