hi
today i got mail from ebay
i am not able to undertand , if after dealing with 700 - 800 people only 7 - 8 people give neutral
then ebay think we are bad dealer
and what about other 400 people who are saying you are best or very good seller for same products , some people wants to give 7 star
if you calculate neutral and negative both then it may be near 2 - 2.5 % disattisfaction and standard require 5 %
there are some sellers whose disattisfaction rate is 4 to 6 % ,
MC999 goodgradegoods: Urgent information about your eBay account
Dear Member,
In order to maintain a safe trading environment and bring happy transaction experience, there is a 100% restriction placed on your account. This restriction is placed according to your overall account performance. While your account is restricted you cannot make new listings, however you can complete your orders which you have received. We recommend you to improve your account standing through providing quality products and services to buyers' satisfaction and ensure they enjoy trading with you.
Besides, you could also refer to the following tips on how to improve your products and in turn upgrade buyer satisfaction.
? Product Quality
- Sell reliable and high quality, instead of inferior products;
- Check your items to ensure each and every piece remains intact before shipping
- When SNAD spike occurs to certain products, end the listings to investigate the causes;
- Change your supplier when products are poor or unstable in quality
? Item Description
- Use genuine, detailed and accurate but NOT exaggerated words;
- Use photos of your genuine items to ensure consistence;
? Item Package
- To ensure fair and reliable package to avoid possible damage during shipment;
? Disputes
- If you have any open disputes, contact your buyers and resolve those issues at the earliest.
Your listing restrictions will be adjusted/cancelled once your account performance improves to the system standards. There is no appeal process for this restriction. Please contact your account manager for more information.
Thank you for your understanding and cooperation.
Regards,
eBay Trust & Safety Team