Shipping Charges not added to item sale price

[incredibleholidays]

Hi,

Buyers are not being charged shipping charges when the item description clearly specifies shipping charges for a particular destination. I have sent several mails to ebay but there is silence. When contacted on the phone on the toll free no. they accept the technical error but are unable to do anything. I have to ship item within 7 days whether I get fully paid or not. This is injustice since I am losing money to the courier guys.

When asked for additional shipment charges from the buyers they refuse stating that ebay does not encourage offline transactions.

Why should I be losing money for shipment. Will eBay reimburse me for the loss I am facing due to error in their software to compute the shipping charges. This is not acceptable.

Regards,

[kumar.m]

I AM FACING THE SAME PROBLEM

eBAY Please wakeup and letus know how to resolute this. should i end my all listings

[spl_ind]

This sounds very bad. eBay must solve this error as soon as possible.

[incredibleholidays]

It has been 2 weeks now and there is no resolution to the problem. The eBay guy calls me up and says ask buyer to conduct off-line transactions and pay for the shipping charges. He also accepted that no buyer will not make additional payment other than the amount specified on ebay. Buyers refuse to make any additional payment saying that they have paid the full amount as stated on ebay. I cannot push any buyer to pay any shipping fees and risk getting negative feedback.

I have now lost more than Rs 1000/- by not getting paid the shipping charges for what is rightfully due to me. If eBay has any sense of ethics it should refund sellers this amount that sellers could not recover from buyers due to ebay's fault.