Problem found with Shipping Charges

[skyshopindia]

I found that national buyers are able to use local shipping charges.
e.g.
1. Software For Kids 2 to 12 Years (Item #7144630373)
Buyer id: cnshah208
Buyer pin code:400067 (Mumbai)
My pin code: 743318(Kolkata)
Shipping charges as follows:

Local - Courier Rs. 30.00 for first item, Rs. 0.00 for each additional item.
Local - COD Rs. 45.00 for first item, Rs. 15.00 for each additional item.
National - Regular Rs. 50.00 for first item, Rs. 30.00 for each additional item.

Item cost Rs. 99/-
Buyer paid: 129/-(99 + 30 - local delivery charge)

2. Boss Turbo Cleaner - Car Washer (Item #4538288870)
Buyer id: amit22srivastava
Buyer pin code:122001 (Gurgaon, Haryana)
My pin code: 743318(Kolkata)
Shipping charges as follows:

Local - Courier Rs. 40.00 for first item, Rs. 20.00 for each additional item.
Local - COD Rs. 70.00 for first item, Rs. 50.00 for each additional item.
National - Regular Rs. 60.00 for first item, Rs. 40.00 for each additional item.

Item cost Rs. 179/-
Buyer paid: 219/-(179 + 40 - local delivery charge)

Please look into the matter and resolve immediately.

****** We are not able to communicate with the ebay personnel along with my problem details through the link provided to us. I didn't find any place to mention my problem with details (like above).

Regards
Achintya Ghosh
id: skyshopindia

[rohit@ebay.com]

Hello skyshopindia,

It is possible to contact eBay Support personnel using the Contact Us Section within Help. To help you, I have provided below the detailed link:
http://pages.ebay.in/help/contact_inline/results.html?tier0=selling.html&tier1=5&tier2=8&continueButton=Continue+%3E&contactUsJSFilename=selling.js&contactTitle=Ask+about+selling+%28for+sellers+only%29

In this page, you will see a link called "Email". You can click on that and send us an email with all the details. We request you to please do so that the concerned department can get your details and respond to you at the earliest.

But to answer your query here for the benefit of all sellers, on eBay India, buyers have to select the Shipping Options. So to help buyers select the right shipping option, we request you to clearly mention in your Item Description and Payment Details section that outstation buyers have to select National Shipping Options.

Thanks and regards,
Rohit,
Community Development Team

[silconvalley]

hi ebay
this is silconvalley
i am facing a different kind of problem
the products been sold by my company have 3 different shipping options
1.national courier/express
2.local courier
3.local cod
since yesterday till today i have received 15 orders
in which 2 are paisapay and rest all are offline payment
futher more 13 of them are cod national
and 2 of them are demand draft
when i do not offer cod national how come the buyers out of mumbai ar able to select this payment mode
and in the case of demand draft the buyers have selected local courier and they are from far eastern side of india
now in demand draft i cannot even send a modified shipment details

when contacted with the sellersupport team
i was advised that the system is like this and i will have to mail all my buyers and tell them that i will not be able to ship them by the mode of shipment they have selected

"do you people what me to sit and send to each of my buyer telling i will not ship to each and every order that i receive"
this is pathetic support from sellersupport

ebay please reply is this the correct suggestion i received from sellersupport for completeing the transection i have received
and is everything right with the system the buyer from any part of the country can select what ever mode of payment he wishes

pls reply with kindness
regards
silconvalley
formally
ukstraders
now
silikonindia
with best regards
SILIKONINDIA with best regards
SILIKONINDIA

[skyshopindia]

Thnx for your suggestion.
I have already sent 3 mails mentioning my problems to ebay. But no response.

And problem persists with on-line paid orders.

1. If the outstation buyers select local shipping option(instead of mentioning the same in the item description) and paid the amount thru PaisaPay then what will happen?

2. We are not able to modify the Payment Invoice reminder in case of off-line payment also where ebay is adding only local charges to the outstation buyers.

3. Ebay departments are totally invisible to us, we don't have any proof of our problem mentioned to ebay with us.

4. How ebay is allowing to select local shipping charge to the outstation buyers? Is it not a bug in program? The same was not happening in Baazee.

Please rectify this shipping charge claculation problem before it going to create huge problem to all sellers as already one seller mentioned same problem in cafe in reply of my posting.


Regards
Achintya Ghosh
skyshopindia

[pc_gaming_store]

Hi, Even we have had 3 cases with repect to the same issue.

Though we have clearly mentioned under, "Seller's Payment Instructions" - "Please note if you reside outside Secunderabad, National-Express Delivery Charges are applicable to you" Buyers have gone ahead and selected the Local-Delivery Option.

eBay must reintroduce the automatic shipping calulation as was existent on Baazee.

Aditionally they have paid through PaisaPay making it difficuly to retrieve the additional amount.

eBay must remember that this is not the USA where everybody is honest and pays what they have to but it is India.

[anshmall]

Dear Sir,
same case has been happened to us also. but answer of ebay is very much unsatisfactory as national regular itself means that where the local delicery is not applicable. but when a buyer has done this is there any solution for buyer or seller. Ebay Kindly tell clearly what can be done now. Else all the sellers will start using national chrges for all weather local or outstation.
Anshmall