PLEASE HELP ME!!

[nxtseller]

I paid for a mobile on 11th december through paisapay from the seller rajesh.singh1979 (He is a big fraud)
He didnt ship the item and later ebay initated refund and on 25th dec refund got approved till now i didnt get the money in my bank account!!
I call ebay many times through phone support and through live chat but they dont help me
they give unnecessary reasons
they say please call after 24 hrs we have escalated this case to our team else they tell by today evening you will receive your refund in your bank!!
I am really frustrated with this
I want my money back!!
Somebody please help me!!
ebay lies they havent refunded my money!!

[kumar.m]

be sure, they will refund u . they are good people

[nxtseller]

ITS BEEN 2 WEEKS AND STILL I DIDNT GET MONEY IN MY BANK ACCOUNT!!

:-(:-(:-(:-(:-(

[indraneel@ebay.com]

Dear Vinod (nxtseller),

Thank you for posting your concerns on our community boards and welcome to the world of discussions, suggestions, celebrations and fun threads :-).

I understand from your post that you had purchased an item from a member however payment was approved for refund due to transactional issues and you have not received the same as on date.

I'll surely have someone look into this matter and help you resolve the same. We always try to provide quick and easy resolutions however due to technical issues such cases might take a bit longer to take effect.

I appreciate your effort in writing on the boards/forums and will surely keep you posted.


Keep Posting!!


Regards,
Indraneel

[nxtseller]

Thank you Indraneel for a quick response...!!!
please look into this matter and please help me get my money back!!
it would be grateful!!!
Thank you

[artzone.in]

Paid for a mobile phone thru paisa pay on 22nd November (Rs. 3297.60, Paisapay ID 23138231994/ seller 'sannam0811' - Seller did not ship the item and initiated refund, then refund was approved on 6th Dec -2008. But the money is not credited back to my HDFC a/c until now, Have contacted many occassions thru Live chat/ phone support/ and email (total 9 times Aprox).. I fed up with these customer care executives and totally disappointed with their way of approach when I heard their system is down yesterday when I called last time. This same answer I heard from them total three times in this single issue. Actually they are simply testing someones extreme patience. I don't know how can I get my money back this time

Dear Indraneel,

I got a reply from you in this regard asking for 488 hrs (hope it might be a typing error). Any way thanks... with your help, understand somebody is looking into this matter. Also please note the following event diary of my contacts with ebay customer support.

14th Dec email - automated reply
15th Dec telephone - no data available
17th Dec Thru live chat - answer server down
18th Dec Thru live chat - check back after 48 hrs
18th Dec reply to my email advising me to check my ICICI accout (I don't have an ICICI acount)
20th Dec by telephone escalating this issue, by 23rd Dec it will credited to my acount.
26th Dec asked for another 48 hrs.
1st Jan not possible to say as system not accessible, will arrange call back for 2moro (No one called me back)
then I contacted the seller to help me in this regard... the I got these following by email from customer support.
It has been transfered to my ac on 14th Jan 2009 (it was on 4th on that day)
then again got an answer 14th Dec 2009. then I asked bank ref ID.... finally
Today (8th Jan 09)One Mr. Johnson replied me with a transaction ID (My bank is tracing on that)
(these all events are just recalled from my memory, slight errors on the dates may find, if you need I can give those customer support executives names also who were attended to me in this regard)


Thanks,
M. Sabir

[dubaimarket]

PAISAPAY IS CHEATING US!!
THEY WONT REFUND THE AMOUNT!!!

[artzone.in]

Dear Indraneel,

I have checked with HDFC bank to check the status of the transaction ID provided by ebay, but this ref id seems a wrong wrong one, please as your team to check and rivert. It's an issue been playing for last one month. I did only one mistake that paid thru paisapay, for that I've been facing a lot to get that back. So please take this as urgent priority, also please find the below mail from HDFC bank on status checking....

-----------------------------------------------------
From: HDFC Bank Support
To: " engattil@yahoo.com " < engattil@yahoo.com >
Sent: Friday, January 9, 2009 5:10:35 PM
Subject: RE:'HBL=006-582-490' Transaction details - Others





Thank you for writing to us.



We have received your e-mail dated 09/01/09 regarding transaction details.

As per our records there are no credit transactions of the amount mentioned by you.We request you to kindly check the same with the issuer/merchant to trace the status of the funds.

Warm Regards,

Aarthi

Customer Support

HDFC Bank Ltd.