@Mr. Sharat Digumarti...
I have few simple suggestions for ebay paisapay. You can implement it if you feel it is worthwhile or you can junk it, its your wish...
1. Buyer with less than 25 feedback's (feedback not transactions) should NOT be allowed to give rating to sellers at all.
2. In comm court the time limit for buyer to reply to sellers comments should be reduced to 2 days immediately. After all it is the buyer who is aggrieved and has given Negative to the seller so why should he not reply ??.
3. If a buyer does not reply to a comm court case then the case should be rejected outright and closed in favour of the seller. Here the buyer has been inconvenienced and if is not bothered to reply then it means the issue is frivolous and does not merit a place in comm court and jury time should not be wasted on such cases.
4. In ebay help pages please give explicit explanation of "EBAY'S SELLER PROTECTION POLICY" and we need it in simple lucid language and in detail so that any seller when required can use it as a guide to get protection from ebay.
Thank You for your time.
**************************
I have few simple suggestions for ebay paisapay. You can implement it if you feel it is worthwhile or you can junk it, its your wish...
1. Buyer with less than 25 feedback's (feedback not transactions) should NOT be allowed to give rating to sellers at all.
2. In comm court the time limit for buyer to reply to sellers comments should be reduced to 2 days immediately. After all it is the buyer who is aggrieved and has given Negative to the seller so why should he not reply ??.
3. If a buyer does not reply to a comm court case then the case should be rejected outright and closed in favour of the seller. Here the buyer has been inconvenienced and if is not bothered to reply then it means the issue is frivolous and does not merit a place in comm court and jury time should not be wasted on such cases.
4. In ebay help pages please give explicit explanation of "EBAY'S SELLER PROTECTION POLICY" and we need it in simple lucid language and in detail so that any seller when required can use it as a guide to get protection from ebay.
Thank You for your time.
**************************
Dear Sharat,
Greetings from Linus Studios!
Here are our suggestions, I wont go in detail as much has already been said about some of these many a times and
others are self explanatory.
1- Fix a time period, only after completion of which a buyer can leave neutral/negative.(similar to time after which UPI can be filed) Make in mandatory for buyer that he/she at least contacts seller once before leaving negative/neutral feedback.
2- Allow neutrals to be appealed in CC.
3- Make it mandatory for every new buyer to once go through a tutorial before his first purchase. It may sound a little cheesy but it can be sauced with a discount voucher offered after completion of tutorial/
4- Plz ensure that CSR's do not ask buyer to file INR cases for oher issues.
5- Next to every item listing as seen to buyer put in a small link like this-
6- Make a couple of moderators on this community boards. eBay pinks are almost extinct after Indraneel Left. He was almost everywhere, answering all queries. Helping anyone in Need. We sure miss him.
7- Make Daily deals more attractive by rolling in items faster like in .com. These days items are stuck for 3-4 Days at a stretch. And Participation fees for DOD. We all were better off that, recent performance of DOD's can be attributed to that also.
8- Pamper sellers, instead of distributing coupons. If sellers are pampered they will give good deals. Coupon marketing is very dangerous and has very adverse after effects. Sending Packaging material is a thing which can be brought back.( BTW I recently got an item ordered on eBay delivered inside Packaging of another e-commerce site.)
9- 24 Hours Phone Support to all buyers and sellers.
10-Please instruct ur CSR's Not to say- " I have a small request, you will be transferred to a small automated survey where......" .
It really irritates now.
Thanks for all the good work work done till now and wish all luck and courage for future.
.
Greetings from Linus Studios!
Here are our suggestions, I wont go in detail as much has already been said about some of these many a times and
others are self explanatory.
1- Fix a time period, only after completion of which a buyer can leave neutral/negative.(similar to time after which UPI can be filed) Make in mandatory for buyer that he/she at least contacts seller once before leaving negative/neutral feedback.
2- Allow neutrals to be appealed in CC.
3- Make it mandatory for every new buyer to once go through a tutorial before his first purchase. It may sound a little cheesy but it can be sauced with a discount voucher offered after completion of tutorial/
4- Plz ensure that CSR's do not ask buyer to file INR cases for oher issues.
5- Next to every item listing as seen to buyer put in a small link like this-
6- Make a couple of moderators on this community boards. eBay pinks are almost extinct after Indraneel Left. He was almost everywhere, answering all queries. Helping anyone in Need. We sure miss him.
7- Make Daily deals more attractive by rolling in items faster like in .com. These days items are stuck for 3-4 Days at a stretch. And Participation fees for DOD. We all were better off that, recent performance of DOD's can be attributed to that also.
8- Pamper sellers, instead of distributing coupons. If sellers are pampered they will give good deals. Coupon marketing is very dangerous and has very adverse after effects. Sending Packaging material is a thing which can be brought back.( BTW I recently got an item ordered on eBay delivered inside Packaging of another e-commerce site.)
9- 24 Hours Phone Support to all buyers and sellers.
10-Please instruct ur CSR's Not to say- " I have a small request, you will be transferred to a small automated survey where......" .
It really irritates now.
Thanks for all the good work work done till now and wish all luck and courage for future.
.
