Open House Discussion with Ambareesh Murty, Country Manager, 12 Jan, 4-5PM

[sapana@ebay.com]

Message from Ambareesh...

Hi Everyone

This is Ambareesh Murty, Country Manager of eBay India and I’d like to invite you to an Open House discussion with me on Wednesday, 12th Jan 2011 from 4-5 PM IST.

At the outset I will like to thank all of you for your continued passionate support and in helping us reinforce eBay as India's most preferred online shopping destination. With your support we made tremendous strides in 2010 and continued to deliver on our promise of making lots of safe easy deals available to our buyers. A BIG thanks to our seller community for expanding the available range of products, providing compelling deals and delivering high levels of service to make buying enjoyable on eBay.

1. Our 360 degree marketing campaigns ensured that a lot more users bought for the first time on eBay. 2010 was packed with TV ads, coupons, social media engagement and several high profile charity auctions.

2. The Category Team’s efforts towards ensuring wide spread seller success yielded positive results. More entrepreneurs started successful eBay businesses and existing sellers benefited from increased sales.

3. To enhance our user experience and give buyers more ways to pay, we expanded PaisaPay payment options with more OBT banks, more EMI options and also introduced the PaisaPay COD option.

4. The launch of eBay Guarantee* made it easier, faster and convenient for buyers to resolve their concerns in the off chance that they had a problematic transaction, thereby increasing trust on eBay.

I recognize that there is still lots to be done to deliver a seamless marketplace experience for our buyers and sellers and in 2011 we will continue to provide lots more safe easy deals to buyers to ensure that even more online Indian's try out eBay.

Our community has always been our most vocal supporter and our strongest critic and I look forward to your suggestions for further improving our user experience and answer your eBay related questions during my Open House discussion.

You can post your questions in advance on this thread, or join me live on 12th Jan at 4 PM. See you on the 12th!

Regards
Ambareesh Murty
Country Manager – eBay India

[omerta225]

Good day Mr.Ambareesh,
The customer care is pathetic. I have an issue for the past two months on coupon code yet it has not been resolved. I have already spoke thrice on the issue. Always they tell me it would be resolved by monday. We will call back .etc.

Again there was a coupon issue on the Dec. Chatted online, called again on 23rd, 28th. Dec. Again 6th Jan.The supervisor Rahul was to call back yesterday .Still yet have not received the call on the issue. Two issues pending.

Sorry to say,very very bad customer care dept.Never keep the words to resolve the issue in the time frame,nor call back as promised.

Hope you take adequate steps to ensure this does not repeat again.Thank you

[eazyshoppe]

What has happened to eBay logistic. Will it ever come. You had committed April 2010.

[ruptapash23]

Service from seller is good,but ebay customer care itself is very very poor.I have issues on ebay edge program.I have registered with ebay edge after about a month of my eligibility and application,with numerous time follow up through online chat & mail.And after successful registration with ebay,now I still to receive ebay edge points of about six transactions since 6th December,2010,about 130 points.I have contacted customer support through mail & chat several times,but no result till date.WHY EBAY LAUNCHES SUCH KIND OF PROGRAM WHICH THEY CANNOT MAINTAIN ???

[hanumanthaiah]

hi mr.murthy,
pls let me know how able to sell these porducts all cheep rate. s wheather it is fack or damaged products. ie ebay offering rolex and taghuger watches at rs.3000/appx who it possible? wheather t

[arabian_cowboy]

HI linusstudios,

Thanks for your suggestion. I have raised the claim and also spoken to the customer service. They always say that it will take time. From 7-20 days. Is that true?

Thanks,
Amit Bedi

[ss_gamer007]

Well i just want to add that you people should allow used and refurbished item on GEB prices of these are really less on ebay.com ,you can have diff return and other policies on used/refurb item..the fact is people will buy what they have to buy i have used third service to buy used/refurb items from ebay.com,it will be more easy to buy from geb though....

[rahul_7777]

As a seller i think customer care never replies to a seller but if you ask any question as a buyer you get answer very fast i complained against a buyer who first purchased a headphones worth rs 850 then raised a claim & got refund but he sent me back only the box & not the headphones inside it i contacted ebay but got no reply how can we sell if such is the condition for sellers.

[shubhamleekha]

claim adjusting procedure is fake on ebay . here claim adjusters just assumes that who is the correct person whether seller or buyer . they simply solves their burden without even calling the buyer or the seller .....

[linusstudios]

@ singh.manas

Sometime it may take that much time. But eventually you will get your money back, Please do keep following up with CSR's.

.

[mac302i]

eBay is promoting smuggled goods. Most of the Apple products were found on eBay India even before they are officially launched in India. Similarly other branded telecom equipments.

As most sellers don't provide a tax invoice, you guys are knowingly or unknowingly promoting black money.

Though I've had many good experiences in eBay, I find eBay something like Burma Bazaar, Ritchie street, SP Road, Nehru Place etc.

Make tax invoice mandatory.