Hi, I had made my first purchase on ebay and even after 3 days to making payment via net banking.. payment is not processed... hereinbelow is the 2nd session wid customer support... bad bad experience... below is the chat session with customer support
Customerrajrajinin
Initial Question/Comment: Bidding / Buying
10:00:59 AM SystemSystem
Thank you for contacting eBay.in Live Help. Please hold for the next available Live Help agent.
10:00:59 AM SystemSystem
Lily B. has joined this session!
10:00:59 AM SystemSystem
Connected with Lily B.
10:01:06 AM AgentLily B.
Hello, Welcome to eBay Live Help. My name is Lily. How may I assist you today?
10:02:10 AM Customerrajrajinin
i had madev the payment for htc mobile via net banking on 8th, still status ssshowing in paisapay as payment in process
10:02:21 AM Customerrajrajinin
kindly explain the same
10:02:34 AM AgentLily B.
Okay.
10:02:39 AM AgentLily B.
While I check from my side, we will need to verify your eBay account. Kindly provide your Name, Registered Address, Zip Code, Telephone number.
10:03:44 AM Customerrajrajinin
10:03:59 AM AgentLily B.
Thank you for providing the information.
10:03:59 AM AgentLily B.
Please be online.
10:05:01 AM Customerrajrajinin
k
10:06:05 AM AgentLily B.
On checking with the detail the payment in process.
10:06:17 AM Customerrajrajinin
ok
10:06:55 AM AgentLily B.
We have already forwarded the details 10/11/10.
10:07:08 AM Customerrajrajinin
to whom
10:07:56 AM Customerrajrajinin
??
10:08:00 AM AgentLily B.
To the concern team.
10:08:44 AM Customerrajrajinin
i was assured yesterday that the issue will be resolved within 24 hours, the matter has been escalated
10:09:11 AM Customerrajrajinin
i dont care to whom you have forwarded the issues... bottomline is issue is still pending
10:09:46 AM Customerrajrajinin
????????????
10:10:56 AM Customerrajrajinin
u der?
10:11:10 AM AgentLily B.
You will have to wait.
10:11:48 AM Customerrajrajinin
wait? for wat.. for u give me the appropriate answer or for the your concerned team to take action...
10:13:33 AM Customerrajrajinin
i guess we are on chat... waiting for ur revert...
10:13:40 AM Customerrajrajinin
is this one way conversation?
10:14:39 AM Customerrajrajinin
u der?
10:15:08 AM Customerrajrajinin
???????????//
10:15:22 AM AgentLily B.
No.
10:15:32 AM Customerrajrajinin
wat???
10:15:58 AM AgentLily B.
It will take at least 24 to 48 hours.
10:16:29 AM Customerrajrajinin
it been more than 3 days??????????? how much time do u take to process the payment
10:17:37 AM Customerrajrajinin
explain the procedure for refund
10:18:37 AM Customerrajrajinin
???????????????/
10:19:19 AM AgentLily B.
As it was Diwali season that is why it took so much time.
10:20:42 AM Customerrajrajinin
dont give me that.... i m from payment industry... it doesnt take time to processs teh online payment... secondly... ebay is not gonna dispatch the order.. so diwali load has nothing to do with this.... all ebay has to do is to send me and sellert the confirmation of the payment
10:20:58 AM Customerrajrajinin
give me resolution not some vague reason
10:22:20 AM Customerrajrajinin
yesterda y tciket id is 00459743... refer to yday chat where in was assured the resolution within 24 hours... i m still waiting
10:23:14 AM Customerrajrajinin
lily... explain the procedure for refund
10:23:45 AM AgentLily B.
Let me check the details for you.
10:24:02 AM Customerrajrajinin
hmm
10:25:16 AM AgentLily B.
I just had a word with the team the payment will be done before 5.30 from our end.
10:26:13 AM Customerrajrajinin
and the procedure to get refund?
10:28:46 AM Customerrajrajinin
hellooo... c i dont get time to shop... hence i buy online and if i have to waste my 1/2 an hours daily talking to customer support.... its not worth it...
10:28:52 AM Customerrajrajinin
waiting for the answer
10:30:22 AM AgentLily B.
As it is online bank transfer you will not be able to do the refund.
10:30:44 AM Customerrajrajinin
how about cancelling the order???
10:31:53 AM AgentLily B.
As it is online bank transfer the transaction can not be cancel.
10:32:24 AM Customerrajrajinin
i m talking about cancelling the order once the transaction has been completed.... i m fed up with ebay lethragic approach
10:32:42 AM Customerrajrajinin
so kind spell out the same lady
10:33:59 AM AgentLily B.
Was the payment is approved the seller will be able to cancel the transaction form its end.
10:34:27 AM Customerrajrajinin
ok ... r u sure the transaction will be completed b4 5.30 today
10:34:44 AM AgentLily B.
Yes.
10:35:12 AM Customerrajrajinin
good..... i m optimistic .... hope it gets done....
10:35:18 AM Customerrajrajinin
have a nice day
10:35:25 AM AgentLily B.
Okay.