Dear Friends,
I am A Powerseller on ebay for the last 2 years with a good record.
Recently,due to unavoidable circumstances,as my mom was critical and i was busy,there were a few instances(11 to be precise) where the item cud not be despatched on time and the buyers had opened disputes,lodged negative feedbacks etc....I can understand that this led to me coming into the bracket of a Non-performing seller and With due respect to the ebay policies,i accepted it and took all possible measures to resolve disputes and all the disputes have been closed except two(one feedback related and the other case is where the INR dispute has not been closed by the buyer yet.
I have already despatched the item to the buyer on 1st august and it has been received by the buyer on 3rd august and the most important part is that after receiving the product,the buyer has left me a positive feedback...IS THAT NOT PROOF ENOFF FOR THE TRUST AND SAFETY TEAM THAT THE ITEM HAS BEEN DELIVERED?????EBAY shud realise by now that Buyers sumtimes just dont bother to close disputes once they get the item..they dont really understand the gravity of the seller's situation.There has been open appeals for dispute closure and the appeals have not been responded...can't ebay see this????
About the feedback issue,The buyer had a grievance that the saree sent did not have the blouse piece and i very well know that it did have the blouse piece.Inspite of that ,i offered the buyer full refund or exchange offer but he has turned a deaf ear and just not replying back.
Now where am i at fault???Dint i do the best possible???
There are records on ebay where i have communicated with the buyer...Is that not enoff proof for ebay that the buyer is non-co-operative???The buyer probably wants to damage my reputation and nothing else???Isnt that obvious from his silence???
Thanx to ebay policy that they dont interfere in such matters to have a safe neutral trading environment!!!!I have also contacted the buyer on telephone but everytime he just says there was no blouse and bangs the receiver down without even accepting a refund or exchange.so now the only resort is Third party ODR india, the great!!!!
The best part is i have already initiated the filing of this feedback related case with ODR INDIA by paying the requisite fees thru online transfer and emailing ODR INDIA the full details on 15th august.After several email reminders to ODR INIDA(its gonna be almost a month now),they have still not even acknowledged my mails,leave the payment part....what am i to do if all the system is so weak!!!!!If ODR India itself is such a problem giver where do i go further to resolve issues????
Now the Award bestowed upon me by Ebay for all these efforts is SELLING RESTRICTION due to seller Non-performance!!!!!!
I wrote to ebay Trust and Safty team twice indicating the status of my disputes and explaining the steps taken and also about the odr thing but both the times i received a really annoying mail which provided tutorial of how to close disputes,how to manage feedback issues etc....Sumtimes i feel these are automated mails and there is no person who actually looks into the matter....!!!
The team can very well scrutinise the dipsute console page and see the status of the disputes and calculate the percentage if the seller performance still exists. They can probably call the buyers and make sure if they dont rely on their own records!!!!What proof do they need beyond this??? .
Its really unprofessional and very unfair on the part of Trust and Safety team....I want a clear and precise reply to my case as to what action is required and how the team is going to investigate this and re-store my selling privileges.
Please do address this immediately and come out with a reasonable solution.I am tired of explaining again and again...so i thought i will make it Public for other sellers to have their views as well....
The need of the hour is flexibility in the Trust and saftety proceedures and clarity in the mails that the team sends in response to seller's mails...They need to be specific to the case and not generic stating the same old measures ...etc.....
It has taken hours and hours of hard-work and efforts to reach this stage and there is a sentimental value attached with Ebay which makes me Stay here inspite of all this...Else i am really dissapointed and have almost lost interest trading on this platform.
Regards
Mala
