Narinder, I too faced a similar situation and wrote to the customer care and still waiting for their reply.
Since the time, the new paisa pay has been rolled out, I have been personally requesting my buyers to make the payment through PayPal. This way the buyers are happy and so am I. But the kahani mein twist is, the Express Remittance thing. Coz there still are a few buyers who make the payment through PaisaPay and now I wonder my ER too would be withdrawn this way .
Meenu :(
