Inadequate response from Paisapay customer care

[blr_fufu]

Dear Sir.Ma'am,

My ebay user id is blr_fufu and the Paisapay id is 23151089140.
1.Although I had sent the credit card statement day before yesterday I have not received any acknowledgment for the same and upon contacting customer care I was told that you have not received it.
2.I therefore emailed a scanned copy of the credit card and passport yesterday MORE THAN 3 TIMES but no response
3. I called ebay customercare twice and was put on hold for 8 minutes and nobody responded

THIS IS HIGHLY FRUSTRATING AND TOTALLY NOT WHAT EBAY STANDS FOR. PLEASE RESOLVE THE MATTER

[fatalist*2512]

Hi,

I had been using Ebay.co.uk since past more than one year. Now when I am in India, I have recently started with Ebay.co.in.

One problem which I can't understand totally is the Ebay process:

1. Seller gets the confirmation from Paisapay
2. Seller ships item and puts the shipping details on Ebay
3. Buyer confirms receipt
4. Remittance to seller

Now, my first product sold and i got the feedback from the buyer "Very Prompt delivery". Practically, whenever buyer puts the positive feedback means that the product was received and all ok, so he left the positive feedback.

I received the positive feedback and still Ebay shows the message that the delivery confirmation is pending which stops the further process until the buyers puts confirmation or the time limits crossed.

PayPal or Ebay.co.uk has a fair policy, When the amount is on hold, It is remitted on either of the three things:
1. Buyer confirms the Receipt OR
2. Buyer leaves a positive feedback OR
3. 21 days of unclaimed from buyer from date of purchase.

whatever the policies might say or secure the process but practically, we all know and understand, when the buyer puts the positive feedback that means he has received the product and is satisfied with the value he paid for that product.
Then what is the meaning of holding the money even after receiving the positive feedback.

It means if the buyer is not that concerned about putting the delivery confirmation, the process of remittance will always slow down to 15 days of putting the shipping details, even though the buyer has left the positive feedback.

Please look and observe well the situation. If and only the product is received, the buyer is going to put the positive feedback.

I hope Ebay to take necessary steps if can be improved.

Jay