I bought Kindle is not working - faulty

[panjuganesh]

Hi,

I bought kindle from shop-your-world, suddenly kindle was not hanging and the screen is freezed. I logged call with Amazon they confirmed its faulty product and they are asking to give the USA address for shipping the kindle.

I dont find easy way to find the seller details in Ebay to contact him for getting it resolved.

Please forward this to seller and provide his india contaact number so that i can talk to him and ship this kindle to him.

I am having bad experience only on this product.

Regards,
Ganesh
+918897001239

[panjuganesh]

ChatEnd ChatYou are now connected to Aubrie from Amazon.com.
Me:Kindle frozen or displaying starting screen never changes.02:49:14
Me:Hi Aubrie02:49:21
Aubrie:Hi Ganesh, my name is Aubrie. I'm with Kindle Support. How are you doing today?02:49:25
Me:i am fine thanks and you02:49:34
Aubrie:I'm doing well, thank you for asking. I am so sorry to hear that your Kindle is frozen and I will be happy to assist you with this.02:50:02
Me:i have kindle touch which i had bought recently, i even already had logged call about my kindle not starting or screen frozen02:50:15
Aubrie:Please unplug your Kindle. Then please press in firmly and hold the power button in until I tell you to let go. Please let me know when you have started and I will time this for you.02:50:40
Me:again it worked for 2 days and then again the problem started. I tried all troubleshooting steps mentioned in the amazon website02:51:00
Me:it is not turning on, it shows the screen which doesn't change02:51:15
Me:i couldn't find time to lodge the complaint02:51:30
Me:are u there?02:51:43
Me:i tried pressing the button for 20 sec and even for a minute it did not come up. 02:52:24
Aubrie:Yes, I am here. I am really sorry about your Kindle being frozen. I would still like to try resetting it one more time while on the chat.02:52:25
Me:i tried even now it didn't help02:52:38
Me:you might be aware, it shows starting but screen is frozen02:52:54
Aubrie:After resetting it I would like for you to plug the Kindle in and tell me if the charging light comes on.02:52:59
Me:yes amber light is on02:53:08
Aubrie:Have you let it charge after resetting it?02:53:25
Me:yes02:53:37
Me:it was showing green led initially in the morning now it shows amber02:53:58
Aubrie:Okay, did you just reset it?02:54:16
Me:yes02:54:19
Me:still the screen doesn't change02:54:29
Me:it is frozen02:54:34
Me:what should i do now02:54:42
Aubrie:I would like for you to let it charge for one hour and then reset it again. Normally this will wake the screen up. 02:54:49
Me:i did it many times02:55:00
Me:it didn't help02:55:04
Aubrie:I know the charging light was green this morning but sometimes when it is frozen it doesn't register the charge. 02:55:19
Me:previously when i lodged the call they gave the same instruction to troubleshoot02:55:22
Aubrie:Do you have a cover on the device?02:55:41
Me:i did since last week02:55:45
Me:no02:55:48
Me:i dont have any cover02:55:54
Me:but i bought cover02:56:11
Me:leather one but i am not using it02:56:19
Aubrie:Okay, just a moment while I research this really quick.02:56:22
Me:please this kindle was bought through special offer. So it was been shipped from USA, i dont have US address actually i bought it through ebay. i tried to contact the seller to get his address02:58:17
Aubrie:At this point we would replace the device. However, like you said with Special Offers on the device we can only ship it to the U.S.02:59:25
Me:I appreciate if you can send me the email wherein i can forward that mail to respective ebay seller to give me the address so that he can ship it to me.03:00:08
Me:honestly speaking i not happy with the first product i bought (kindle), you know if i dont read it hurts me.03:01:08
Aubrie:What I can do is send you a transcript of this chat showing that we won't be able to replace it with Special Offers outside the U.S. I think there might be another way to replace. I am researching that right now. Just a moment please.03:02:49
Me:first product itself is bad to me :(03:02:49
Me:ok03:03:01
Me:are u there please03:05:38
Aubrie:Yes, I am here. I am seeing if there is a way to replace your Kindle to India so you don't have to deal with the seller from eBay03:08:04
Me:ah! thats wonderful 03:08:52
Me:I am been placed in Hyderabad03:09:26
Me:okay03:13:08
Me:so how would i send the kindle back03:15:54
Aubrie:Thank you so much for being patient.03:16:39
Me:okay03:16:51
Aubrie:There is a way to be able to replace to India but it would require you paying the $30 fee to unsubscribe from special offers. Are you willing to try this?03:18:22
Me:one sec03:20:29
Me:i need clarification, do i need to bare shipping charges03:21:56
Me:as well03:22:01
Me:incase infuture if i face the problem will this can be replaced in india itself03:22:26
Aubrie:Since the original Kindle wasn't purchased on your account we would replace using gift card funds that should cover all the cost but you would need to pay to ship the damaged Kindle back to us either way.03:23:32
Me:okay03:25:39
Me:approximately how much would be the cost03:25:46
Me:for shipping the damaged one03:26:10
Aubrie:Yes, the return shipping because when we replace the device we require you return the damaged on or you will be charged for a second Kindle.03:27:27
Me:no i dont want the old one which is faulty, i will ship it back but i wish to know how much would be the approximate cost03:28:41
Me:for shipping03:28:45
Me:from india to USA03:28:51
Aubrie:I honestly don't know how much the shipping will be to return the Kindle from India. We do request that you have tracking on the shipment.03:29:47
Me:okay, to which address i should ship. Do i need to ship after i get the kindle or i should send the faulty one right away so that i will get it replaced.03:30:47
Aubrie:You will want to ship it when we set up the replacement for your Kindle.03:31:33
Me:okay, so as per my understanding that you will send the kindle by that time i would be shipping the damaged one back. Also i have to bare the courier charges for the faulty one. This 30$ would be charged including shipping of new kindle to me is that correct03:33:31
Me:to which address i should ship, i mean which city or zone03:36:20
Aubrie:No, the $30 to unsubscribe the Kindle will be charged separately. To unsubscribe you are going to need to add a U.S. address to your account (any address should work) and switch the Country Settings on the Manage Your Kindle Page to the U.S. address. Then you should have the option to unsubscribe.03:36:55
Me:so it means i would have to bare the courier charges completly right03:38:07
Aubrie:So you will pay $30 to unsubscribe and it will appear as a digital order on your account and then when you ship the defective Kindle back you will pay all the shipping cost.03:40:10
Me:Do you have any idea how much owuld be the shipping charges03:40:50
Me:please do give me the address so that i can also check the shipping charges, i feel shipping charges would be $18-$25 from india through fedex / DTDC courier.03:41:06
Me:what is the zip code so that i can verify the courier charges even approximately03:42:21
Aubrie:I don't you would have to ask them, I'm sorry. If you would like to contact them first and think about your options I will be happy to send you the transcript and you can contact back when you decide how you would like to go about your replacement.03:42:24
Aubrie:You would be shipping it to the 40511 zip code.03:42:49
Me:okay, let me also check with the seller 03:44:03
Me:thaks03:44:05
Me:thanks03:44:09
Me:i appreciate your help03:44:31
Aubrie:You're welcome and thanks for contacting Amazon. I hope you have a wonderful rest of your day!03:44:32
Me:yeah03:44:37
Me:because when i checked the courier charges itself is coming to 100$ instead i will assume this i had lost $100 03:45:32
Me:instead of spending so much of courier charges because of the faulty kindle. I can buy new one for 99$ else i will forget about kindle anymore and go for some other product03:46:33
Me:bye03:46:49
Aubrie:Bye 🙂