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I CANNOT ACCESS MY ACCOUNT AS EMETRIX DOWNLOAD WINDOW POPS UP

shanrosh
Community Member
Hi, I cannot access my account as soon as i sign in and try to open my ebay, a pop up window asking me for an internet download pro - e metrix to be bought for $ 29.95 comes. i cannot go beyond that.
You have no help numbers so i don't know what to do????
HELP.
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I CANNOT ACCESS MY ACCOUNT AS EMETRIX DOWNLOAD WINDOW POPS UP

Hello,
Provide us with Screenshot of the message,Then it will be possible to see for any solution.


In my view your pc may be infected with adware/spyware/trojan/virus.


Best Regards,
Deep Agarwal.
Shree Krishna Gems




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I CANNOT ACCESS MY ACCOUNT AS EMETRIX DOWNLOAD WINDOW POPS UP

buynsellstores
Community Member
Yes .. It's a Spyware. The problems you're experiencing while trying to browse pages on eBay are caused by a spyware program. "Spyware" is software that's downloaded onto your computer without your knowledge in order to collect personal information and record your behavior on the Internet. Spyware can cause many problems for computer users.

eBay does not use spyware, nor do we approve of spyware of any kind.

Removing spyware from your computer will greatly increase your computer's performance. Software is available that you can use to scan for and remove spyware programs (examples include "Ad-Aware" and "Spybot").

To learn more about spyware and locate software that can remove spyware from your system, we suggest typing "spyware" into your favorite search engine. You may also want to visit a local software retailer where a professional can suggest the best solution for you.

Actually, Certain types of filtering software, when present on your computer, can interfere with certain eBay functions such as installing the eBay Toolbar.

Types of software that have been known to cause problems are:

- Spyware removal programs (such as Ad-Aware)
- Pop-up blockers (such as Pop-Up Stopper)
- "Ad busting" software that might be included with your firewall

These programs are important security tools, but we recommend you *temporarily* disable them just long enough for you to successfully complete the eBay tasks you need to perform. Once finished, please re-enable this software immediately. This will ensure your computer is protected from pop-ups, ads, and spyware.

For more information on how to temporarily disable a particular software program, please consult the help files for that program.
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I CANNOT ACCESS MY ACCOUNT AS EMETRIX DOWNLOAD WINDOW POPS UP

ufo_big
Community Member
You can use a anti-spyware program which will remove the spyware/trojan horse programs from your computer. Till that time it is advisable not to use your computer for any sensitive information (like netbanking, credit card etc) because there are some spywares like key loggers which collects information when you key in sensitive information by keyboard.

One free anti spyware software can be downloaded at www.lavasoft.com.
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