How long should I wait to get connected to e-bay cutomer support.

[abinpjose_123]

Once 15 minutes are over they have put some silly music that is irritating my ears. Another tactic of e-bay to make the buyer to disconnect the line. Now it is 18 minutes I am holding the line to get connected. Let me post live here how long I am holding the line.

[abinpjose_123]

Now it is 21 minutes... This silly song is killing me....

[abinpjose_123]

25 Minutes..... I am going mad with this alien song.....

[abinpjose_123]

27 Minutes 45 seconds... The line got disconnected.... e-bay India is doing such a great thing.

[abinpjose_123]

e-bay moderators please come and suspend my account for telling the truth here... as threatened two times by email.

[abinpjose_123]

I purchased a tablet from e-bay on 10-07-2012 and received it on 25-07-2012. Though the tablet description stated support of 2G & 3G sim and phone support the tablet failed to detect any network. As the seller refused to give the refund I raised a claim on 31-07-2012 and as no response came from e-bay or from the seller and from e-bay I enforced the claim on 10-08-2012. One month is passed and still no response from e-bay or from seller. I tried to rectify my issues by taking the tablet to the manufacturer as per the address provided in their site. However the address turns out to be only of a dealer and he made it very clear that he don't have any relation with the manufacturer.
THE SELLER IS NOT HAVING AN ADDRESS, THE MANUFACTURER IS NOT HAVING AN ADDRESS, E-BAY IS SLEEPING and not responding. If i try to call e-bay even after holding line for half an hour not even picking up the call.
I cant believe that i paid Rs. 10000 to e-bay for al these.
NOW I AM HAVING A TABLET THAT CANT DETECT ANY NETWORK, WITH NO ADDRESS OF SELLER OR MANUFACTURER. e-bay is a great place to be get cheated.

[rajelectroniks]

@abinpjose_123...

I hope this information helps you. I have taken this from iberry website(http://support.iberry.asia/)

1 Year Warranty

List of our Service Centers
Ahmedabad | Amritsar | Bangalore | Bangalore | Bangalore | Bangalore | Baroda | Bihar | Chennai | Chennai | Chennai | Hosur | Hosur | Jharkand | Kashmir | Mumbai | Rajkot |

Service needed at a faster pace?

Reach us Faster by calling our Toll Free Support: Toll Free: 1800-102-6242 or Send us an e-mail: support@iberry.asia

Due to some technical issues, our Toll Free support is under maintenance on 8 Sep 2012. We regret for the inconvenience caused.

Warranty Process

Please place a warranty request at our support website http://support.iberry.asia

Once you have placed the support request our service personnel will call you to diagnose the problem through phone / e-mail.

Once the item is investigated a courier pick-up would be arranged by iberry to our Service Center.*

After issue rectification the item would be shipped back to you at Free of Cost.

In the meantime you can see the update of the item through the support portal using the e-mail address and ticket id generated.

* Free Pick Up and Onsite Warranty is applicable only to the selected pincodes. Customers of other pincodes can send it to the nearest service center.
Click Here for Pin Code Search(http://iberry.asia/search.php)
*****************

[indiatrends]

Wait time is sometimes 5 min....Pls mail at incs@ebay.in..... you can also mail to ask seller a question, usually in top left box & bottom of listing......wondering never heard iberry. You can also search google

Happy resolution:-)

[abinpjose_123]

@ rajelectroniks Thanks for the information.
As no support was received from ebay and the seller iberry_estore (tablet_estore) ,kamaraj kamaraj 91715*****,*******deals@yahoo.com(This is the address of the seller provided to me by e-bay)I tried to get the tablet in a working condition by taking it up with the manufacturer. On 09-08-2012 I opened a ticket in iberry website(http:/Support.Iberry.Asia/View.Php?ID=634833). Initially they asked me to download the firmware of the product and reinstall the firmware. However the same was not helping. So I decided to deliver the product for service repair under warranty on 01-09-2012 at
iberry india
building no : 4,
second lane beach,
chennai - 600 001.
India
however on reaching the shop no.8, no4, second line beach, chennai-1 there is the shop micro sys, he( p. Umapathy) informed me that his shop dont have any collaboration with iberry. The iberry representative will come every day evening and collect the tablets for repairs and he is mearly a seller and he just coordinates for the sale. The address of iberry as stated in their website(www.Iberry.Asia) is of micro sys. They returned the tablet on 08-09-2012. However even now the problems are not rectified. The tablet is unable to detect any network. So my problem is the SELLER CHEATED ME, e-bay CHEATED ME & THE ADDRESS OF THE SELLER PROVIDED BY e-bay is INCOMPLETE, THE MANUFACTURER IS FAKE. NO response for the claim raised on e-bay. Two times I posted my concerns here. E-bay just sent me a threatening mail and deleted the posts.

[abinpjose_123]

@ learningratnaslifestyle : thanks for the help.I contacted the seller on the second day of receipt of the product. He refused to provide me a return address and refused to honor any refund claim.(The address provided by e-bay is incomplete for returning the product). I have sent a mail a week to e-bay from 30-07-2012 onwards and I raised a claim on 30-07-2012. Till now only two threatening mails from e-bay is received stating that they will suspend my account received. No other response.