I have been a registered buyer of eBay since 2006. My buying experience till Jan 2013 has been absolutely great. Without an exception sellers delivered as promised. In few cases when there were botch-ups from courier companies, sellers were very responsive in their communication and an issue was always sorted out. Unfortunately all this goodwill I built for eBay is shattered with my most recent purchase on 9-Jan-2013 (PaisaPay ID 32848759725, Claim ID: 160916). When I sensed that the transaction is not going as smoothly as I expected, for the first time in 6 years, I decided to contact eBay customer service. Here are my observations:
-Queries sent by email are never replied.
-Phone support is slightly better, but each call typically takes more than 10-15 minutes. The disappointing thing is that you get an assurance that you will hear back from customer support in 48 hours - but no one call you back. When you contact them on the phone again, the cycle just repeats.
I am just stunned by how poor the quality of service is. After reading this message board, I realized that my experience not unique. Almost everyone seem to be experiencing the same poor level of service.
I know I have a lengthy fight ahead of me to get my refund. I am resigned to this fact, but I will keep fighting till I succeed.
My recent experience has definitely turned me away from eBay. I am afraid after 6 years of wonderful buying experience this is a final goodbye from an old timer.
