Ebay buyer protection program-----TOTAL FRAUD

[aljadid77aftab]

i HAVE THE SAME PROBLEM PAID FOR AN ITEM BUT NOT RECEIVED IT.AND BEEN KEPT WAITING FOR 25 DAYS WITH NO REFUND.

[real.phoenix]

File an Item Not Received case and you will find that buyer protection program is great.

[gadzetz]

There is nothing like that.ebay buyer protection program is awesome.

But u must have a good commutation with paisaypay on phones or with emails the more you communicate with them the soon u will get he solution

STAY HAPPY BUY MORE ON EBAY.:-)

************************

gadZetz

[singh.deepu777]

Dear Friends,

My Complaint is even more complicated than yours......

This is a Issue where I have Purchased the Item No. 130384213082. I have never received this Item. It was not reviewed by the PaisaPay Customer Support. Ebay has Rejected my Refund without any Investigation.

Docket Details of the Courier (DTDC : P12263889) reflects that Shipment was Dispatched on April 17, 2010 ; Whereas, I have purchased the Item on Sunday April 18, 2010. Just tell me, How it is Possible ?????

And Courier was delivered in Chennai, whereas My Registered Address with Ebay is in Dehradun, since the time of Registration.

I have also escalated the case to trust and safety, but they are not responds to my mails from last more than 1 month.

Friends, eBay has a monopoly for all this Business Model. Please tell me where I will File the FIR against eBay for this Fraud ????? I am from Dehradun...

Thanks,

Please have a look at my mails :

Dear Sir/Madam,

Please Do the Needful on Urgent basis, as this Issue is Pending from last more than 1 month.

Regards,

Deepu Singh
eBay ID : singh.deepu777


---------- Forwarded message ----------
From: Deepu Singh
Date: Mon, Jun 14, 2010 at 6:58 PM
Subject: Fwd: SHORC003 - ATTN: Ashish G. | eBay Purchase Protection Program Claim - Claim # 1716075. (KMM27445355I15977L0KM)
To: eBay India Customer Support - insppp


Dear Sir/Madam,

Response Awaited........... for Claim No # 1716075

Regards,

Deepu Singh
eBay ID : singh.deepu777



---------- Forwarded message ----------
From: Deepu Singh
Date: Fri, Jun 11, 2010 at 7:31 AM
Subject: Re: SHORC003 - ATTN: Ashish G. | eBay Purchase Protection Program Claim - Claim # 1716075. (KMM27445355I15977L0KM)
To: eBay India Customer Support - insppp


Dear Sir/Madam,

This mail is in regards to the claim filed by me against seller "binasaha" for item No # 130384213082 ; Claim No # 1716075. It was temporarily Closed by your Team as My Account was Suspended.

Now their is No Restriction on My eBay Account. As I have already told you that It was very unfair decision in the favour of Seller for the PaisaPay ID : 26565929356.

It was not reviewed by the PaisaPay Customer Support. Please have a look at the attached Screenshot. Where Docket Details of the Courier (DTDC : P12263889) reflects that Shipment was Dispatched on April 17, 2010 ; Whereas, I have purchased the Item on Sunday April 18, 2010. Just tell me, How it is Possible ????? (Please also check the same by yourself)

And Second thing is that the Shipment was Delivered in Chennai, Whereas My Registered Address on eBay is in Dehradun City (North India) since the time of Registration.

And I have also attached the second Screenshot, Where Seller herself claims that she has entered the wrong shipping details and unable to remove the same, As I have already told her to cancel the Transaction just due to the Pirated Item.

Now, Please investigate this matter on Urgent Basis, and do the Needful on Urgent Basis.

Regards,

Deepu Singh
eBay ID : singh.deepu777
Mobile No. : 9458144136






On Wed, May 26, 2010 at 5:19 PM, eBay India Customer Support - insppp wrote:
Hello,

This mail is in regards to the claim filed by you against your seller
for item No # . Claim No # 1716075.

We reviewed your account and saw that your eBay account is currently
suspended. Unfortunately, for this reason you're not eligible to file a
Buyer Protection Claim. As such, we have temporarily closed your claim
# 1716075.

To resolve this situation, please take the necessary steps to remove the
restriction on your account. You should have received an email that
provides instructions on reinstating your account. If you're unsure
about why your account has been restricted, or if you did not receive an
email about the restriction, please contact us.

For additional information on resolving account restrictions, go to:

http://pages.ebay.com/help/account/RegisterVerifyPSU.html

As soon as your account has been reinstated, please contact the seller
to resolve the situation. If you are unable to do so, you can then reply
to this email with the claim number, and we'd certainly like to assist
you further with this issue.

Sincerely,
Ashish G
Claims Adjuster
Standard Purchase Protection Program
eBay Trust & Safety


Dear Sir/Madam,

Why the Refund of PaisaPay ID 26565929356 is Rejected. I have not received this Item till now and seller has entered the wrong shipping details.

I think you people have not checked the shipping details entered by the seller. DTDC , Airway Bill No : P12263889

POINT NO. 1 :

I have Purchased the Item on April 18, 2010. Whereas the Courier details reflects that it was Dispatched on April 17, 2010.

It means, seller has shipped the item one day before my Purchase. HOW IT IS POSSIBLE ??????????

POINT NO. 2 :

Courier Tracking Details reflects that This was delivered on April 19, 2010 in Chennai, Whereas My registered Address in E Bay is at Dehradun since the time of Registration.

POINT NO. 3 :

It was Sunday on April 18, 2010. How it is possible that It was delivered to me on same day in chennai, as it was dispatched from Pune. I have purchased the same on Sunday, April 18, 2010 at after 20:00 hrs.

POINT NO. 4:

Please have a look at the Attachments where screen shot of the mail from seller is attached, where she accept that she has entered the wrong shipping details and she is then unable to delete the wrong details, as We both do not want to complete this Transaction.

Humbly Request to you please Investigate these Urgent Points and Hold the Refund on Urgent Basis.

And please take the decision only after the Investigation on above mentioned Points.

Regards,
- Hide quoted text -


Deepu Singh
eBay ID : singh.deepu777

[halwawala_in1]

- A farce - to help the Fraud Sellers like BASCO4 u TO grow

Dear Friends ,

I am an eBay user for quite a number of years - both a Seller and a Buyer too .

Till date I have had problems with my purchase at eBay , but this time the Seller Basco4U , had cheated me on all the fronts , and eBay.in has helped him to do so - making a big joke the " eBay Buyer Protection " which is being advertised like never before .

My son was GOING TO Singapore FOR STUDIES AND NEEDED A LAPTOP and I bought an item No. 250674706982 at eBay.in from the seller basco4u for Rs. Rs. 35,991.00 . The Item was.MSI CX620 Laptop 15.6" i3 3GB 500GB Win7HomePr ATi 1GB with one of my Son's Id - Graciousgems which comes with 2 Years warranty.

After speaking to one Mr. Ashok Bhupendra Bhimra , who also is a beneficiary of the payment sought. I deposited the amount due the very next day in Seller's HDFC Bank account and asked him to deliver the items to one of my friends at Mumbai who was flying back to Kolkata the same very evening .

The item was delivered as instructed and was with me the next evening. The same night I put the machine to use but ALAS it kept crashing every time it was put on .

I contacted the seller the very next morning and made a complaint to which he replied that I should carry the machine to the Service station , which , I did , although I was not supposed to carry a brand new machine to the service station within hours of the sale!!

The service station informed me that the Hard Disk of the Laptop was defective and they wouldn't be able to replace the said and to send back the machine to the Vendor . Again I informed Mr.. of Basco4U , and he instructed me to send back the machine to him for FULL REFUND of my Money .

After the seller got back the machine he stopped responding to my mobile phone . After three days of bounteous trying he picked the phone and took a new plea that since the machine was not in the Original Cardboard Box, he can not make a refund .

I should have given a Negative Feedback instantly , but considering myself to be a Seller too and believing in the theory that eBay would protect me as a Buyer never took this step.

Ultimately I filed an Item Not as described dispute , which ultimately resulted in a Buyer Protection Case .

After that one Mr. Aniket calls me up and I explained each and every point to him , he took both me and the Seller in a conference Call , but very surprisingly the Seller was shouting at the top of his voice and was rude and abusive too . Here he brought a new point , that since my friend who brought the Laptop from Mumbai to Kolkata , had thrown away the Cardboard Box in which the Laptop was packed , it could not be taken back . This gentleman seems to have helped the Buyer , isnpite of kowning all the relevent facts and the truth .


Every time a new story , every time a new excuse , every time a new plea - All false and fraudulently motivated .

Anyhow, to cut the story short , I was surprised to receive the Laptop shabbily packed day Before yesterday again IN THE SAME CONDITION IN WHICH IT WAS SENT - NON WORKING .

Surprisingly again , in my eBay , the details of the Dispute filed by me had also disappeared , I contacted a few people at eBay including My account Manager etc. who also could not find the dispute in my ID . I called up Anklet for more than 5 times and also the Customer support - and was told that Aniket will ring me back WHICH HE NEVER DID - can any one guess why ??

I learnt that evening that the said dispute has been closed - WITHOUT EVEN REMINDING ME OR INTIMATING ME . Here I smell a Rat - eBay staff helping out the Fraud Seller , and putting a death sentence to their "eBay Buyer Protection"

I am yet to receive an official intimation as regards the said dispute having been closed or being decided in the Seller's favor !!!!

I contacted at seven of the eBay pinks - but inspire of being just - the justice took the other way .

I still am open to change my affirmation - eBay Buyer Protection A farce - to help the Fraud Sellers like BASSO4u TO grow - if just steps are taken to prove the dictum


Thanks
halwawala_in1