Sir/Madam,
Being an old customer of Ebay for almost a decade and continuously relying on service standard offered by you I had purchased Blackberry Z-10 Smartphone -01 Pcs (black color) dated 29.03.2016 through your online Store-Ebay, with cash on Delivery as mode of payment. The set was received on date-02.04.2016 through Blue Dart courier.
Regret to inform, in a period of mere 1 month of delivery, I observed that BBM messenger systemwas not working in the same phone. I made a contact with seller for aforesaid problem in phone. The seller listened to my problem and advised me to send the mobile set given by him for check and rectification/repair free of cost as the mobile set was under warranty/guarantee period.
Thereafter I sent the mobile set through Professional courier to the seller’s address as given above dated 5.05.2016.The same was received at seller’s end at 7.05.2016.
This is more than 15days since I sent my defective mobile set for rectification/repair at seller’s address but the same is not received by us after due rectification/repair of the said problem. I have contacted seller many a times but he continues giving us false assurances. I have turned doubtful of his assurance. I am anxiously waiting for rectified/repaired mobile set.
Please be clear, if rectification/repair of mobile set is not possible, keep it with yourself and refund my money as soon as possible.So I planned purchasing mobile set from another seller/website.
Thanks & Regards
Anil Rohit
