Hi Devesh (veedeedirect),
Thanks for your good wishes and I wish you the best for a successful 2007.
COD error and VAT issue โ I understand the frustration that you as a seller would be facing. We have heard this feedback in past. The team is working on the COD issue and I believe we will have some resolution for the same by 2nd half of 2007.
The VAT issue is also under the scanner. However, I will be honest that it is slightly lower on the priority list. I will ask the team to update the Community members if there is any update on the topic.
Past Discussions and Timelines:
OBT to sellerโs bank account, I - We expect to have this feature on site in later half of 2007
Integrated Checkout - We expect to see this feature on site by middle of 2007.
Immediate Payment required feature โ I understand that this feature will help us bring down UPI. We were contemplating to get it on site; however, under the current circumstances it seems improbable. Having said that, I will like to assure you that we are looking at various other programs to bring down UPI rate on site.
Regarding your question on changes in Enhanced Listing fee, Increasing Multiple Quantity limit and enhancing Buyer experience on site โ We are constantly looking at ways to enhance findability on the site. One step in this direction was Listing fee in Mobiles and Accessories category. We saw that the listing fee positive impacted the conversion rates in the category. We will be further evaluating various changes to bring more value for the sellers, while creating a positive impact for the buyers.
On your question on Using Debit card for accepting payments, I am afraid that banking norms in India do not allow for the same. Therefore I do not foresee it happening in near future.
On Buyer Verification and Alignment of SNP metrics to Indian conditions, as you know our current functionality does not allow for buyer verification, or offering products only for specific set of buyers only. We believe that India is in acquisition mode and therefore we will like to minimise any friction to trade.
On the SNP front, while we will continue to follow the current SNP model, the team has localised the SNP reinstatement model, such that it is easier for sellers to get reinstated after suspension. For example, earlier the seller had to give a Proof of Delivery that contained full buyer address. However, this practice is not followed by the courier company. However, the same has been changed, and now PODs with incomplete address are also accepted.
Similarly, launch of ODR India as third party dispute resolution has seen a reduction in SNP based suspension, for sellers are able to resolve most cases via ODR.
Best Regards
Rajan