Appeal Mr. Bajaj - Check PaisaPAY

[iscool_in1]

Dear Mr. Bajaj & Ebay (IN) team,

PaisaPay is supposed to be a REALTIME, ONLINE transaction gateway. I purchased an item No: 5798705850 on 17th August. The money was instantly debited from my HDFC Bank account on 17th itself.

I as well as the seller are yet to receive any acknowledgement regarding the transaction and hence we are unable to complete the same.

What is the use of a payment gateway if the same is going to act more pathetic than a manual cheque sending system?

I have been a loyal Baazee user for over 4 years now, I am dissapointed to see the way you are working now. Please note that debit of charges from my account on behalf of a seller and no receipt amounts to FRAUD. I have sent 3 mails to Ebay team and no response.

I will await your own intervention till tomorrow, failing which this matter shall be reported to MEDIA as well as a formal police complaint shall be lodged with the Worli Police in Mumbai. Please note the total complaints which are pending for PAISAPAY and kindly acknowledge.

PS: ALL BUYERS OR SELLERS WRONGED BY PAISA PAY PLEASE COME TOGETHER

[cross_collections]

Dear buyer,

Please be a little emore patient.
There are some ongoing problems with Paisa Pay gateway particularly with HDFC bank transactions. Because of which all HDFC bank orders are a little delayed. (Thats what i last heard from them).

In this case please wait untill Monday before you take any action. And Send a email to Paisa Pay for clarifications using the HElp link at the end of the page.

You are also infomred that such matters are to be first reported to your bank and then the Cyber Crime Cell of the Mumbai Police and not really MEDIA and your local Police Station.

Still, I am confident you shall get a positive response from paisa pay soon.

Also note - Sending more than 1 mail to the Ebay team slows the investigation (Probebly due to this you havent received any response yet).

Send Just 1 mail and wait atleast 36hours for response.

Happy bidding !!

Regards

Cross

[cellphonewala]

As this is a known problem to eBay since the migration, why are buyers not informed at the stage of chossing option to pay by HDFC direct pay, that their payments will take 3-4 days to be processed?

This way buyers can make an informed choice and may decide to make payment by other mode. If HDFC is their only preferred mode of payment, the buyer will know when to expect payment clearance.

This will save the buyers a lot of apprehension and save the sellers for getting unjust, uneditable negative ratings. I have over 15 negs due to payments not being processed by PaisaPay due to their internal problems with HDFC. Nowadays I spend precious time and money calling buyers long distance for high value orders explaining to them individualy that their HDFC direct pay orders will take a minimum 3 days to be proccessed. For low value orders, obviously I cannot spend the time or money to make long distance calls.

I wonder why only PaisaPay has problems with HDFC? I have been using HDFC to pay on IRCTC and have my railway tickets delivered the very next day.

Further when the entire eBay team (including PaisaPay) decides to take 2 working days off work, it seems logical that buyers and sellers should be informed of the same. Why only sellers have always to bear the brunt of buyer dissatifaction due to lapses of eBay and their badly flawed products includiing PaisaPay?