Hi, Dr.Shamim,
Thanx for your stand on behalf of Sellers like Symphony Jewels(Mr. Nainesh Shah), at present he is suspended by eBay. I'm also a pure Buyer on this platform eBay & a regular customer of Mr. Nainesh Shah.
From your rating, i know you're New on this site eBay.Im staying in Mumbai where Mr. Nainesh Shah stays than to also i get my winning product/s from him after 20-25 days,WHY!!!!Usually they start making the product(if not ready)when they receive the confirmation email from the winner,& sometime the winner's ask for little changes like size of the ring or change in colour of metal,etc.So to satisfy the Buyer they do little changes here & there, this takes time.But the new Buyer gets panicky & starts sending mails OR give -ve rating to seller which cannot be Edited,& this way -ve points accumulated from new buyers & this seller are suspended. If they don't give proper service than to also they are blame for it.
Atleast you got the courage to come on this board & say what is the fact regarding seller.
For eBay India is new, not even a year old. But the eBay team are trying their level best by conducting lots of workshops throughout India to solve the Major problems of both Seller & Buyer. ANZAM will be good if we both Seller & Buyer stand together & help eBay India team. I think your problem was a Major one.
EBay as to look in to this matter seriously for not responding to the queries of the Buyer/s.There should be a Human touch with both Buyers & Sellers.
Regards-
Faizal Memon