Hey choprajalandhar,
Glad to hear you have received your gifts. I hope I get lucky this week. Apart from the gifts, eBay has to answer these questions:
1) The guys have been pathological liars all along. First they say 45 days to dispatch, which itself is ridiculous. But that's all right as it is a condition. Then some Komal replies and says they are awaiting lists from Marketing. Then today morning I get a call regarding incorrect address and in the evening the say your phone number is false!
How dare they lie to such an extent. Just to cover up their failure they say whatever they want and we accept it? Who the hell do they think they are? I am not a beggar here. I made a legitimate purchase spanning more than Rs. 15,000 because of an offer provided. They better live up their promise or refund my money back.
Again, what has infuriated me is their incessant lying. Blue Dart does not give a tracking number? Nonsense.
And what's worse, higher management seems to be supporting this idiocy. I mean all right, unethical corporates may do this, but what has happened to human and moral values. This Shailaja (or some name with an 'S'), Abhijit...don't they have any conscience before downright lying? And also are they being forced to do this and exploited by higher management like Indraneel and all who are just sitting mum? If you notice on eBay, you can never contact anybody above the bottom rung. Customers are being treated abysmally.
Also, just to show the level of service, look at the reply...the email composition is horrible:
1) Just a 'Hello.' At least acknowledge the user by name!
2) "This mail is regarding your eBay Anniversary offer gifts claim for the Paisapay id:24059136385,24059712475,24067440665."
There is no plural when mentioning multiple ids'. There is no space after the comma.
3) "However the gifts were dispatch to your registration address of eBay but
due to incorrect address updated the gifts were send back to eBay. We
were trying to contact you on the number: xxxxxxxxx which was incorrect
and also on xxxxxxxxx."
It's supposed to be 'dispatched' not 'dispatch.' It's supposed to be 'sent back' and not 'send back.'
4) "I would request you to update the proper address on your eBay account"
It should be 'in your eBay account' and not 'on your eBay account.'
In this just one email, I have caught so many errors. This shows their effort and dedication towards their customers.
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