Dear Sir,
Greetings of the day!
We are a registered seller on eBay, but unfortunately, the trained staff appointed for our eBay operations has been relieved from their position. As a result, we are currently unable to ship our orders.
We kindly request you to provide the contact information for our account manager so that we can arrange a training session. This will enable us to handle order dispatching ourselves in the future.
Please update us at your earliest convenience.
Thank you for your assistance.