IF SOMEONE STILL BELIEVE IN BUYER PROTECTION HERE IS A CASE:
Dear Carlos Pereira,
Thank you for writing to PayPal. I am sorry to hear about this situation, and understand your frustration and concern over the issue.
I apologize for the inconvenience this may have caused you. My name is James Garner and I am happy to help you with your concern.
I understand you are referring to case ID: PP-569-712-604. I have reviewed your account and found out that the case is still Open. I noticed that you are eligible for a refund on this transaction. To qualify for a refund, you must return the item to the seller, in the
same condition you received it, within 10 calendar days of the date of this email. You are responsible for the cost of returning the merchandise.
I would like to inform you that if a buyer files a claim for a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at the buyerโs expense using online tracking.
To learn the specific terms and conditions of the PayPal Buyer Protection Policy, click the "Legal Agreement" link on any PayPal webpage and click "User Agreement."
If you have any further questions, please feel free to contact us again.
Sincerely,
James Garner
PayPal Resolution Services
PayPal, an eBay Company
Original Message Follows:
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Form Message
customer subject: Protection program ?
customer message: Additional Information: I do have a complain on paypal about a store named autotuning Carparts-Online from ebay and paypal decided that I am elegible for a full refund once my report about buying something and receiving another does make sense. Paypal said YEAH YOU ARE RIGHT ON YOUR COMPLAIN. Congratulations to paypalยดs avaliation process. It was quick and accurate but worthless as I expected since the begining, a trully lie. Unfortunatelly this "protection program" is in this case "protecting" the criminal and not the victm because it does have a tricky mechanism that prevents against any seller penalties once that just only the victm have to pay for the sellers mistake. Please! Does it make any sense ? I had importing expenses about ###EUR that will not be refunded, and to receive my rights I will have to pay more ###EUR on shipping to send the product in perfect conditions to the seller? Paypay is saying that for receive ###EUR refund I will have to expense
more ###EUR on shipping (more than the refund value) ? It only can be a joke!