Dear Ctin Andrei,
Why dont you write to CS????Somethings at times seems weired.The best solution is to try to go to the roots and see what really is going on.Face it bravely and tell them loudly (but gently).After all,you are on the right side in this playing field.You paid your dear money,isnt it???
Best wishes,
Thanx,
Truly,
Amitava