eBay Customer Support is insensitive!

[sk.sinha]

I purchased an item from the seller "necessity" in the third week of December 2013. When I received the item I found that the item is not as per the description on the eBay website. I sent message to the seller through eBay messaging. The seller asked me to return the item and also said that after getting the item back he would refund the money. I returned the item through Speed Post and the item was received by the seller on Decmber 27, 2013. The seller asked me to provide my Account No. which I did not provide because eBay insists that transactions should take place through eBay.

I have contacted eBay Customer Support 4-5 times but till date eBay CS has not done anything.

I sent email to the seller. The seller informed me that he had tried to send the refund twice through eBay refund system but could succeed.

I consider the apathy and unresponsiveness of eBay Customer Support deplorable.

If the issue is not resolved, I will be compelled to take legal action against eBay India.

Sanjeev Kumar Sinha

[jinder.d]

Dear Sanjeev,

I am also facing some sort of issues like that. I tried calling there customer care (1-800-209-3229) and that number is not in service it seems. Would you kindly pass me the number you have contacted ebay customer care support?

Appreciate it.

Regards.

[anilkhubchandani]

Hello Mr Sinha,

My case is fairly similar to yours in that the product shipped to me is completely different to the one ordered.

I had ordered a Transcend  MicroSDHC Class4 card for mobile & they shipped me a Flash drive-Even a blind man can feel by his hands & know that a flat small card is different from a flash drive. So it cannot be an error-It is an obvious deliberate act to defraud the buyer.

I had already contacted the seller + Ebay guarantee + Ebay cust support + Customer feedback for seller.

The seller wants me to send the item back.

I intend to fight for not sending it back at my cost as it was not a mistake (eg 4GB instead of 8GB may be a mistake but a flash drive instead of a card is a deliberate cheating act according to my inference).

I have already sent intimation to ebay India that I wish to complain to Ebay worldwide if they do not penalise the seller/vendor.

I do not even mind losing my Rs 1000 card, IF THE SELLER CAN BE PENALISED so that it serves as a harsh lesson for other CHEATER SELLER on multiple Indian websites.

If you also have similar issues we can take up these matters against ebay India.

Do let me know - This also applies to other people who have similar complaints like this.

Just recently I managed to force Lenovo India to repair my Laptop for known manufacturing defects even outside the warranty period - Till we all try together these cheaters will keep on taking us for a ride. So lets unite & fight these immoral sellers/vendors.

Thanks.

Dr Anil Khubchandani- Bombay (Currently abroad)

[sk.sinha]

I was able to contact eBay Customer Support on 1-800-209-3229.

Sanjeev

[sk.sinha]

I agree with you.

Sanjeev