Wrong shipment - how to handle this?

[rjoghee]

I have received shipment from mobilecomputeronix for a blue tooth and I have paid thru credit card. It was a wrong shipment and now the seller is sending me separate emails and not answering in the dispute forum though initially he started on that. Now I undertstnad is no longer registered with ebay. How do I get my right shipment and in a worst case scenario, how do i money back?

[kathiesklown1970]

How did you pay through your Credit Card? What service did you use, PayPal?

Have you filed the Not As Described claim with eBay? I strongly suggest you do this right away.

http://pages.ebay.in/help/tp/inr-snad-process.html

Whatever payment service you used, let them try to recover your money first, if they fail to recover the money, then file for a "chargeback" with your credit card company.

Kathie 🙂

[rjoghee]

Kathie,
Thanks for your reply. Though I have filed a dispute, the seller mobilecomputeronux is not responding properly. No action through the dispute forum. Can you help me whom to contact at ebay so that my money is refunded.

Ravi

[sapana@ebay.com]

Hi rjoghee,

As kathiesklown1970 rightly suggested, you should file for a chargeback from your credit card company. After filing an Item Not Received / Significantly Not as Described dispute. The next step would be to close the dispute and escalate your claim for Buyer Protection.

You may close the dispute by - On the View Dispute: Respond page you will be able to see 3 options.

1. I'd like to add a message to seller and continue communication. (If you wish to communicate with your seller)
2. My concerns have been resolved - I want to close this dispute. (if you and seller have resolved the matter)
3. I feel I have no other option but to escalate this to a claim. (if you want to escalate to an eBay Standard Purchase Protection Program claim)

You may find the following links useful:
Claim form
If you do not receive any update on your claim after filing for the same, kindly write to eBay Claim Administrator

Warm Regards,
Sapana

[rjoghee]

Sapana,

As suggested by you, I have filed a claim and sent fax to ebay. I have not closed the dispute for wrong item sent because of my worry of my case not being represented any where when I am making a claim. Also now I am finding the seller MOBILECOMPUTERONIX is no longer registered in ebay. Can you please let me know when i shall get my claims?

[atulnc1]

WRITE TO EBAY ABOUT UR PROBLEM,TRY COMPLETING THE ITEM NOT RECEIVED PROCESS,FOLLOW UP REGULARLY BY WRITING TO EBAY.I HOPE SO IT WILL HELP U.

ATUL