WORST EXPERIENCE WITH EBAY FOR THE FIRST TIME

[ushuias]

I PAID FOR THE PRODUCT TWO MONTHS AGO BUT NEVER RECIEVED THE PRODUCT AND EVEN THERE IS VERY POOR RESPONSE WITH THE EBAY MANAGEMENT FOR SOLUTION. I M GETTING THE MESSEGES FROM EBAY TO PROVE THE PAYMENT AND I M PROVIDING IT AGAIN AND AGAIN, BUT ALL THESE IN VAINS

SUCH A POOR EXPRIENCE EVER IN MY TWO YEAR MEMBERSHIP EXPERIENCE.

SUGGESTION THERE SHOULD BE SOME PROVISION FOR DIRECT COMMUNICATION THRU PHONE BETWEEN US

[nvid@ebay.com]

Dear ushuias,

I regret the unpleasant experience you had. I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences.

I request you to once again fax across the documents requested along with the claim details to +91 22 56690003. I apologize if you have repeatedly sent out the proof of payment and regret the inconvenience caused

I suggest you also go through this link on Protection for Buyers
Regards,
nvid

[at1970_in1]

Ebay policies are less accountable then other shopping sites . Im an old buyer of baazee and i think baazee team was more accountable .

I had this experience with a seller called electonex_in1 from whom i purchased a T shirt on 21st July . I paid through paisa pay the same day . The seller who claims to be a power seller acknowledged reciept of payment in his feedback . The seller wrote to me that since he is out of station therefore there is delay in despatch . Due to this communication i did not file for 'item not recd . ' . I got busy and the 90 day time frame lapsed . Now since the time frame has lapsed ebay has refused to solve the problem even though there is concrete evidence that the payment had been made online and the seller taking an advantage of this policy is ignoring my phone calls .

SO MUCH FOR EBAYS POLICIES .

[ranajitjana]

I agree that ebay is not a good place to deal as ebay do not require the seller to be authenticated by site. so most probably you will be losing all the money you may have put to buy the article .I used ebay to buy a pair of shoes well so branded addidas. Well it was a piracy of brand. I have not yet received my money back even though dealer keep saying he will be sending this back.

Look at the exchange of mails

I will never ever use ebay

-----------------------------------------------------




Date: Wed, 16 Nov 2005 23:39:09 -0800 (PST)
From: "Jilani Shaikh" Add to Address Book Add Mobile Alert
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Subject: Re: eBay Item Sold: Adidas Sports Shoes Size 9 White & Blue (7177717364)
To: "ranajit jana"

dear sir, i will have to talk to my sir whether your refund has been initiated or not.

i will talk to me and let you know.

incase the refund has been given i will give you the chq / trn no or incase it has not been given i will remind him.

thanks



ranajit jana wrote:
Let me know the transaction number of the transaction
for money you have transferred to my account.
In case not yet transferred the amount then
please do so immediately.

I need money urgently and in case you can get this
thing done tomorrow it will help me. Anyway it is too
late.

Regards,
Ranajit Jana

Please note My ICICI account number is xxxxxxxx81.
Branch Hiranandani , Powai , Mumbai.


--- Jilani Shaikh wrote:

> Sir, your refund should get cleared within 2-3 days
> as there are some bank holidays on account of Diwali
> and Eid.
>
> Happy Diwali
>
> Thanks
>
>
> ranajit jana wrote:
>
> It will make me glad if I get confirmation of refund
> mail from you. Let me know if you have already
> transferred the money.
>
> Regards,
> Ranajit Jana
>
> --- Jilani Shaikh wrote:
>
> > dear sir, just give me a day, i will give you a
> > refund tomorrow.
> >
> > thanks
> >
> >
> >
> > ranajit jana wrote:
> > Dear sir,
> > Please refer my previous mail.
> >
> > I have sent this shoes back and waiting for the
> > refund.
> >
> > My ICICI account number is 02001524281.
> >
> > I have shipped back this shoes by DTDC with
> tracking
> > number S15603180 and you have received the
> shipment.
> >
> > Please do the needful immediately and let me know.
> > You can send me a cheque at c 2-3/3 , sector 4
> vashi
> > navi mumbai -400703 or else I can personally come
> > and
> > collect the money too.
> >
> > Please do reply.
> > Regards,
> > Ranajit Jana.
> >
> >
> > --- Jilani Shaikh wrote:
> >
> > > Sir, the shoes are original B-Grade quality
> ones.
> > > Well let it come back and give me your account
> no.
> >
> > >
> > > thanks
> > >
> > >
> > >
> > >
> > >
> > > ranajit jana wrote:
> > > Dear sir,
> > > I have received and returned the shoes as I did
> > not
> > > like it. It was not original Adidas shoes but
> the
> > > duplicate one so could not accept it . anyways
> > > accept
> > > the courier sent back to you and let me know how
> > > much
> > > money can be returned from this deal.
> > >
> > > This deal is not at all acceptable to me.
> > >
> > > You have my bank account number and thus you can
> > > refund the amount after cutting the courier
> > charges
> > > or
> > > else send me a mail with cheque.
> > >
> > > Regards,
> > > Ranajit Jana
> > >
> > > --- Jilani Shaikh wrote:
> > >
> > > > Thanks for the update sir, will send the item
> as
> > > > soon as it is realised.
> > > >
> > > >
> > > > Please note that if you give us positive
> ratings
> > > and
> > > > good feedback, then I will send you one free
> > gift.
> > >
> > > >
> > > >
> > > >
> > > > So please go ahead and leave a good feedback
> so
> > > that
> > > > i can send the free gift along with the item
> > > itself.
> > > >
> > > >
> > > >
> > > >
> > > > Thanks
> > > >
> > > >
> > > > ranajit jana wrote:
> > > > Dear sir,
> > > > Today I have posted the cheque.
> > > > It is Mumbai local cheque from ICICI bank,
> > powai.
> > > > Please ship the item as soon as you get the
> > money
> > > > realised.
> > > >
> > > > I realise that this time I cannot come to your
> > > place
> > > > but in case you have a showroom or shop where
> > you
> > > > sell
> > > > the shoes at discounted rates I can visit it
> > next
> > > > time.
> > > > Regards,
> > > > Ranajit Jana
> > > >
> > > > --- Jilani Shaikh wrote:
> > > >
> > > > > sir, i hope the chq is payable in mumbai,
> > > > otherwise
> > > > > you can make DD.
> > > > >
> > > > > thanks
> > > > >
> > > > >
> > > > > ranajit jana wrote:
> > > > > Dear Sir,
> > > > > I will mail you the cheque on monday.
> > > > > In case there is better way for you to
> collect
> > > the
> > > > > cheque let me know.My address is correct.
> > > > >
> > > > > Regards,
> > > > > Ranajit Jana.
> > > > > 0983027322
> > > > >
> > > > > --- Jilani Shaikh wrote:
> > > > >
> > > > > >
> > > > > > Dear Sir, thank you for the order.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Please note that you have the following
> > > payment
> > > > > > options.
> > > > > >
> > > > > > Credit Card (PaisaPay)
> > > > > > Online Bank Transfer (PaisaPay)
> > > > > > Demand Draft
> > > > > > Cheque (payable in Mumbai)
> > > > > > Money Order
> > > > > >
> > > > > >
> > > > > >
> > > > > > Please send the payments in favor of
> Jilani
> > > > Shaikh
> > > > > > by Demand Draft, Or Chq Payable in Mumbai
> or
> > > > Money
> > > > > > order so that I can send the product to
> you.
> >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Jilani Shaikh
> > > > > > A/1, Veena Beena Apts, A D Marg, Sewri (W)
> > > > > > Mumbai MH 400015
> > > > > >
> > > > > > Mobile: 9833242106
> > > > > >
> > > > > >
> > > > > >
> > > > > > Or you can also pay online using your
> Credit
> > > > Card

[atulnc1]

I TOO FACED THE SAME PROBLEM WHEN I DID NOT RECEIVE A MOBILE PHONE WHICH I BROUGHT FROM SELLER FROM DELHI.
BUT THEN I OPENED A DISPUTE WITH THAT SELLER AND AFTER 2 MONTHS RECEIVED THE WHOLE AMOUNT REFUND FROM BAAZEE.

IT JUST REQUIRED REGULAR FOLLOW UP WITH THE BAAZEE DIPUTE TEAM,I KNOW I HAD TO FILL THE BUYER PROTECTION FORM AND SUBMIT ALL THE PAYMENT PROOFS,AND WHEN THEY WERE VERIFIED I WAS REFUNDED MY WHOLE MONEY BACK.

REGARDS,
ATUL

[unnackan]

Bought an item on eBay. A game in its original packaging was shown on the item description page. I paid and obtained copied software. 2 CDs. And one of them is not even reading . There was a delay of around 40 days to receive the item ( fault of courier ) after so many mails with the seller ( I wanted a working replacement or a full refund before I returned the game ) I was forced to report item significantly not as described. Already the seller has made a complaint against me (calling me names)to the eBay. Now if I send the item back before I get a replacement/refund , the seller might claim that he initially sent the original licensed game only. I wouldn't have a leg to stand on. I do not trust this seller anymore. Some of his feedbacks already mention copied software. I think eBay will get rid of these kinds of sellers from their list. Otherwise eBay could be in trouble. They can't pretend that they are not seeing the items listed. Because there were somany feedbacks.
May be I should think about contacting NASCOM or something like that.
Imagine sending back the item with money from my own pocket. Then the seller says time's up and no refund. He can even say that I spoiled his reputation by saying copied software. And I wouldn't be having anything to show in proof!!!

[kathiesklown1970]

I am not sure what the rules were for Baazee but the eBay Buyer Protection Program has a 60 day limit on filing for a claim. These are the timelines that you should be following when in a transaction.

http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

Kathie

[devshoppe]

I also bought a pair of shoes from seller bigshoebazaar, after 15 days seller was telling me that he doesnt have stock of those shoes and he gave me false promise of refunding my money..which wasnt the case.
This is first time i felt soo bad while buying anything on ebay.I wonder hw can a seller sell something which he doesnt have.The funny part is that this seller is still selling the same pair of shoe and promising delivery within 3 days...where as he doesnt have any...
http://cgi.ebay.in/ID-formal-casual-leather-shoes-and-sandals_W0QQitemZ5469619379QQcategoryZ11502QQs...
Better be careful and save urself from future problems.
amit uniyal

[sapana@ebay.com]

Hi devshoppe,

Sorry to hear that you did not have a pleasant experience with your eBay transaction. I hope you have filled an Item not Received case against the seller and for buyer protection as well.

Item Not received report from buyers like you helps eBay in identifying sellers who are breaching trust in eBay marketplace. This further helps in investigation and appropriate action against them.

Warm Regards,
Sapana