Claim ID 1267930
Paisa Pay ID 40407391657
I ordered a nokia 701 lcd display from ebay india on September 10, 2015. I received it only to find that it was for a different phone, so I raised a ebay claim to return and refund. Then, I was asked to provide pictures of my phone and picture of the received product, which I did TWICE. I sent it to the mentioned address, i.e, "insellerverification@ebay.com" and received acknowledgement with an email saying, they will proceed with the request and promised to revert back in 48 hrs, 72 hours, 5 days, etc.
That was it. After that ...no phone(once they said my phone number was unreachable, so they closed my claim) I provided them a suitable time to call me, i.e, after 3 PM.
No mail at all..
one customer care executive, Anubhav, said my email id doesn't exist in system... I had logged in just few minutes before..I logged in again to check..it was working.
Since then, I must have spoken with them 6 times regarding this, which everytime they promise to reply in next 2-3 days... and this repeats, I call again..tell my story...get a promise...no email/phone...call to ebay again...
I hope to hear something soon.
Thank you!
