No response after dispute was escalated to ebay

[rajeshhavoc]

I escalated a dispute for Item Significantly Not As Described on Jan 24th. The FAQs says that if i dont hear from ebay in 5 days i have to contact them again. I did that too and still no response. Can someone from customer care tell me how long the average wait time is?

Thanks,
Rajesh

[nvid@ebay.com]

I regret the unpleasant experience you had and understand your frustration at no fault of yours. I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences.

Kindly check your eBay registered email for communication from eBay.

I suggest you go through this link on Protection for Buyers


Let me assure you eBay has a proven track record of Buyer Protection Payouts and we shall update you on the same shortly

In case you need any further clarification, Please Contact Us we would be happy to clarify the same
Regards,
nvid