I recently had an adverse buying experience in that the seller had shipped an apparently used product, having advertised it as brand new.
I submitted a claim, but was rejected by e-bay because I failed to provide evidence of returning the item - as per the current policy.
My sumbission is as under:
1. If the seller has not supplied item as advertised, why should the buyer bear the cost of the replacement ?
2. Moreover, if the item returned is damaged in transit, it would presumably be the buyer who would bear the risk.
3. I did not agree to send the item back without first receiving a good replacement, and this argument was either not considered by e-bay or rejected - I don't know which, because I got no response on my submission.
I'm writing to the e-bay management to consider the above argument and take action accordingly.
There are other on-line shopping marts - Flipkart, for instance, who get the item replaced at their own cost, if found unsatisfactory.
Bottom line : The current e-bay policy seems to be unfair to the buyer - in my opinion only of course. The risk of business should be borne by the party that defaulted in the first place.
Thank you
sincerely,
Vivek Gera
