on 24-10-2014 09:58 PM
The product delivered to me is a faulty one. It's been two days since its delivery.
Shall I get a replacement for it or a refund?
Kindly suggest me a suitable course of action.
on 25-10-2014 01:23 PM
You cannot expect help from EBAY - THEY ARE FRAUDS.
This is what happened with me when I received a faulty Item and I raised a claim with Ebay for refund:
I recently purchased Linksys Cisco X1000 N300 Wireless Router With ADSL2+ Modem from EBAY.
Ebay advertises and assures it customers that they will refund or replace the product if a claim is raised against it for any fault.
I received this product DEAD and raised a claim with EBAY. After 7 days I received a call today from TARIQ who said EBAY is rejecting the CLAIM since it is in Manufacturers Warranty and I should run to the service station of the manufacturer to sort this issue and EBAY will not REFUND.
THIS IS FRAUD and absolute BAD service. Customers beware of EBAY policy - unlike other portals like Flipkart/Amazon who will immediately replace a FAULTY/DEAD product - EBAY washes its hands off. I am going to file a complaint with customer redressal for efficiency in service.
on 01-11-2014 05:17 PM
It's been more than a week. I have niether got a response from ebay nor from the seller. Hadn't expected this from ebay.
@paragparulekar wrote:You cannot expect help from EBAY - THEY ARE FRAUDS.
This is what happened with me when I received a faulty Item and I raised a claim with Ebay for refund:
I recently purchased Linksys Cisco X1000 N300 Wireless Router With ADSL2+ Modem from EBAY.
Ebay advertises and assures it customers that they will refund or replace the product if a claim is raised against it for any fault.
I received this product DEAD and raised a claim with EBAY. After 7 days I received a call today from TARIQ who said EBAY is rejecting the CLAIM since it is in Manufacturers Warranty and I should run to the service station of the manufacturer to sort this issue and EBAY will not REFUND.
THIS IS FRAUD and absolute BAD service. Customers beware of EBAY policy - unlike other portals like Flipkart/Amazon who will immediately replace a FAULTY/DEAD product - EBAY washes its hands off. I am going to file a complaint with customer redressal for efficiency in service.