How does the buyer follow up.

[hiren50]

This is my first experience at ebay. I had ordered a swimming VCD day before yesterday and there is no intimation from the seller about when approximately it should arrive which should be the case once he knows where I am located. Yesterday I emailed to him without receiving a reply and today his mobile phone says that the number does not exist. How does any buyer follow up like this? This is the basics of any transaction that once the destination is known the delivery particulars are intimated to the buyer so that he can follow up or is my understanding incorrect? The delivery period cannot be given in the item particulars since the seller does not know the buyer's destination and should be emailed ASAP on placement of the order.

[amitava123gems]

Dear Hiren,
You please go to 'my ebay' and then go to dispute console.
On the left top corner you see some links.
You choose from them and click.
If you still have problem,just write back.You are fully protected here.
Thanx,
Truly,
Amitava

[hiren50]

Thanks a lot for your guidance. I went to the Dispute console and fed in the item number it says "Not enough time has passed". How much time is supposed to pass before an item arrives from Mumbai to Delhi? It could have come twice by now since four full days have passed.

The seller has given this message "DEAR SIR, I HAVE ALREADY SENT COURIER TO YOUR ADDRESS.". To the best of my knowledge, professionalism is associated with throughness. He has not given any delivery particulars- courier name, receipt number etc. How does one do any follow up? I am not worried about the protection part. I need the item fast becasue time is running out.

I strongly feel that they should inform the customer about the likely delivery as soon as the order is placed.

Thanks again.

[hiren50]

Thanks a lot for your guidance, Amitava. I went to the Dispute console and fed in the item number it says "Not enough time has passed". How much time is supposed to pass before an item arrives from Mumbai to Delhi? It could have come twice by now since four full days have passed.

The seller has given this message "DEAR SIR, I HAVE ALREADY SENT COURIER TO YOUR ADDRESS.". To the best of my knowledge, professionalism is associated with throughness. He has not given any delivery particulars- courier name, receipt number etc. How does one do any follow up? I am not worried about the protection part. I need the item fast becasue time is running out.

I strongly feel that they should inform the customer about the likely delivery as soon as the order is placed.

Some another email has come which says that my problem is not listed in the feedback. What kind of nonsensical reply is this?

Thanks again.

[amitava123gems]

Dear Hiren,
You should give a space of 7/8 days at least for domestic shipping.Sometimes non doc items are stuck up for genuine reasons.You may ask for tracking # if that is available.
Thanx,
Truly,
Amitava

[havenindia]

Best to email the seller and request an email shipping confirmation. "please let me know when the item has been shipped"

Some sellers are not fast at sending emails to buyers. Be patient, use dispute console as a last resort.