cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member

Hi.

I have purchased three items from two different sellers over last week. its been over 3 and 6 days respectively but yet the items are to be shipped or so i think. Sensing trouble I contacted one of the sellers and he responded that the items have been shipped and yet the Summary page doesn't show and update on shipping details, Nor have I received and confirmation SMS or email.

After reading the Ebay knowledge base I found that the Sellers get 5 Days to update said information so I gues the seller is just lazy or so I thought again.

Now when I click Customer Support  > Ebay Guarantee* I can see all of the recently bought items on the Raise a Claim page.
Now here's the kicker, when I click on "See Details" for each of the item, the Step 2 page opens and shows me Order Details and the Delivery Status as "Shipped" with complete Shipment date, Courier name and tracking no. Now what the hell is this?

Now I used the Tracking nos displayed here to track the shipments on the respective courier websites but they show no information is available regarding the said shipments. **bleep**?

Now I have contacted the same seller mention above if he has really sent me the items, he hasn't replied yet.

 

Please Help

Message 1 of 2
latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member
Never mind. Both sellers admitted to delay in shipping.

View solution in original post

Message 2 of 2
latest reply
1 REPLY 1

Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member
Never mind. Both sellers admitted to delay in shipping.
Message 2 of 2
latest reply