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Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member

Hi.

I have purchased three items from two different sellers over last week. its been over 3 and 6 days respectively but yet the items are to be shipped or so i think. Sensing trouble I contacted one of the sellers and he responded that the items have been shipped and yet the Summary page doesn't show and update on shipping details, Nor have I received and confirmation SMS or email.

After reading the Ebay knowledge base I found that the Sellers get 5 Days to update said information so I gues the seller is just lazy or so I thought again.

Now when I click Customer Support  > Ebay Guarantee* I can see all of the recently bought items on the Raise a Claim page.
Now here's the kicker, when I click on "See Details" for each of the item, the Step 2 page opens and shows me Order Details and the Delivery Status as "Shipped" with complete Shipment date, Courier name and tracking no. Now what the hell is this?

Now I used the Tracking nos displayed here to track the shipments on the respective courier websites but they show no information is available regarding the said shipments. **bleep**?

Now I have contacted the same seller mention above if he has really sent me the items, he hasn't replied yet.

 

Please Help

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Re: Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member
Never mind. Both sellers admitted to delay in shipping.

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Re: Faulty system or Shipping details haven't updated by seller

aneeroodh
Community Member
Never mind. Both sellers admitted to delay in shipping.
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