Hey Ebay,
I went to sony service center and they declined to give DOA (dead on arrival) letter after inspection. They tried to do software flush but phone couldn't repair.
Reason: Bill date from seller was 24th Oct 2013.
But phone i received was on 29th Oct 2013 after which on very same day i raised a claim. Which took 7 days from you guys to contact me. Now, Service center says DOA is not possible since their policy is for 7 days.
This is really not acceptable from you.
You didn't give me option for refund or replacement and i bet you mustn't contacted to seller nor seller respond to me.
Now, I am stuck with this **bleep** phone which i bought.
I will raise this matter to further on your escalation point or Country head of eBay.in.
Also, i will reach to consumer court for further action.
I need refund of my money. And removal of that seller from your site since, he is not bothered to reply customer queries.
regards,
Kunal Mehta.
On Wed, Nov 6, 2013 at 4:15 PM, eBay <ebay@ebay.in> wrote:
Update on your eBay Guarantee claim
Dear kunal,
Further action was undertaken on your eBay Guarantee claim. We request you to review it and help us with the necessary information. Please find the details here
Action : Buyer to provide Proof of "Item not as described"
Remarks: For the resolution of your claim, we request you to provide Proof of Item not as described. Please forward an Authorized Letter from any merchant who deals into such items stating that the item is not Working. Authorized letter must contain appraiser?s name, contact No. And his complete address. Kindly send us the scanned document in JPEG or PDF format oninsellerverification@ebay.com. We should receive the copies within 3 days from the receipt of this email failing to which we will have to close the claim and reject your request of refund. Waiting for your earliest response.
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