Dear chicachica22,
Its not true that ebay is more on seller side then buyer.
as seller has to maintain reputation to get order on ebay ,so its unfair to say that ebay is favoring sellers.
infect ebay is very strict against seller even power sellers for any claim or issue , seller has to maintain the good records to remain on ebay , the suspension is very near if he does any wrong things on ebay.
Feedback is main issue for any seller , many sellers avoid feedback post before buyer feedback , coz feedback threat is very bad issue on ebay.in.
ebay has good tool for buyers , buyer can claim for "item not received " , " item not as describe " , its good tools for buyers for his protection , the purchase protection claim is also for buyers, so buyer are more & more secure then sellers.
we accept that due to some bad sellers activities , good & genuine sellers suffer. the bad experiance lead to bad buying experaince on ebay , it will give loss to other sellers.
although now adays ebay has taken lots of action against bad sellers & now we think that 99% of ebay purchase is safe & secure.
buyers & sellers both are backbones of ebay , so as per our experiance both are equally treated on ebay.
As far as claim is concern it is a investigation process like insurance so it may takes time , but at the end u get your refund its main thing in any claim.
we hope that safe & secure platform lead to good & enjoyable shopping experience on ebay.
regards.
mahavir computers pvt ltd.
mumbai
Its not true that ebay is more on seller side then buyer.
as seller has to maintain reputation to get order on ebay ,so its unfair to say that ebay is favoring sellers.
infect ebay is very strict against seller even power sellers for any claim or issue , seller has to maintain the good records to remain on ebay , the suspension is very near if he does any wrong things on ebay.
Feedback is main issue for any seller , many sellers avoid feedback post before buyer feedback , coz feedback threat is very bad issue on ebay.in.
ebay has good tool for buyers , buyer can claim for "item not received " , " item not as describe " , its good tools for buyers for his protection , the purchase protection claim is also for buyers, so buyer are more & more secure then sellers.
we accept that due to some bad sellers activities , good & genuine sellers suffer. the bad experiance lead to bad buying experaince on ebay , it will give loss to other sellers.
although now adays ebay has taken lots of action against bad sellers & now we think that 99% of ebay purchase is safe & secure.
buyers & sellers both are backbones of ebay , so as per our experiance both are equally treated on ebay.
As far as claim is concern it is a investigation process like insurance so it may takes time , but at the end u get your refund its main thing in any claim.
we hope that safe & secure platform lead to good & enjoyable shopping experience on ebay.
regards.
mahavir computers pvt ltd.
mumbai
I have done both selling and buying almost equally throโ ebay. I canโt say that ebay is too unfavorable to buyers; But nevertheless it looks to me that the scale is slightly tilted in favour of Sellers!
- As a seller I find that some new-to-ebay buyers bid/ order for an item without knowing fully about the โtotal costโ, โPaisapayโ, and about the rule: โOnce opted to buy, you are committed to buyโ. If you chase them after their Order, they become non-communicative! To mutually agree for Order cancellation and to get ebayโs commission credit, and to relist the item, it takes minimum 20 days. That way, a seller is in no way in a better position.
- As a Buyer, I recently encountered a fraudulent Seller. I made a very quick complaint, warned ebay well in advance about a likely fraud. But ebayโs reaction was more procedural. I gave a negative rating to the seller; There were a few more who got cheated like me. But before negative ratings could accumulate, the Seller was absconding- (โNo longer a registered sellerโ). Ebay, other than general procedural acknowledgement to my complaint, did not inform me anything about WHAT SPECIFIC ACTION THEY TOOK ON THE SELLER, WHETHER THEY COULD COMMUNICATE WITH THE SELLER AT ALL, WHETHER ANY VERIFICATION WAS DONE. I sought for refund from Paisapay. It is going on as per the standard and slow procedure of ebay. I even received Phone call from ebay on this matter, but the person who talked to me only said โthings are taking their due courseโ โ but no feedback about any specific action taken on the seller! The ebay person did not even know that the seller has absconded from the site- thus it was just โgoing throโ the procedureโ โ like a Government Office!
Thatโs why I say, ebay is slightly tilted in favour of seller.
I wish ebay should share with the Buyer who gets cheated, the information on what specific action they have taken on a specific complaint. This will improve buyerโs confidence.
- As a seller I find that some new-to-ebay buyers bid/ order for an item without knowing fully about the โtotal costโ, โPaisapayโ, and about the rule: โOnce opted to buy, you are committed to buyโ. If you chase them after their Order, they become non-communicative! To mutually agree for Order cancellation and to get ebayโs commission credit, and to relist the item, it takes minimum 20 days. That way, a seller is in no way in a better position.
- As a Buyer, I recently encountered a fraudulent Seller. I made a very quick complaint, warned ebay well in advance about a likely fraud. But ebayโs reaction was more procedural. I gave a negative rating to the seller; There were a few more who got cheated like me. But before negative ratings could accumulate, the Seller was absconding- (โNo longer a registered sellerโ). Ebay, other than general procedural acknowledgement to my complaint, did not inform me anything about WHAT SPECIFIC ACTION THEY TOOK ON THE SELLER, WHETHER THEY COULD COMMUNICATE WITH THE SELLER AT ALL, WHETHER ANY VERIFICATION WAS DONE. I sought for refund from Paisapay. It is going on as per the standard and slow procedure of ebay. I even received Phone call from ebay on this matter, but the person who talked to me only said โthings are taking their due courseโ โ but no feedback about any specific action taken on the seller! The ebay person did not even know that the seller has absconded from the site- thus it was just โgoing throโ the procedureโ โ like a Government Office!
Thatโs why I say, ebay is slightly tilted in favour of seller.
I wish ebay should share with the Buyer who gets cheated, the information on what specific action they have taken on a specific complaint. This will improve buyerโs confidence.
Dear Coolbrasco,
You are as usual clear and practical.
As U know well, I was one of the many to get cheated in Harry Potter case! But I jumped in knowing well about the Paisapay protection available to me. (I took the risk because my 17 year old son's pestering was so strong and all my logical explanations that it could be a fraud failed to convince his overenthusism!).
Anyway, I am of the feeling that ebay could have been more vigilent, and more communicative since I made the Warning Signals quite in advance.
You are as usual clear and practical.
As U know well, I was one of the many to get cheated in Harry Potter case! But I jumped in knowing well about the Paisapay protection available to me. (I took the risk because my 17 year old son's pestering was so strong and all my logical explanations that it could be a fraud failed to convince his overenthusism!).
Anyway, I am of the feeling that ebay could have been more vigilent, and more communicative since I made the Warning Signals quite in advance.
Anybody in ebay reading this Thread?
Can ebay catagorically state what steps they take to check the seller's genuineness (Phone number/ Address Verification of the Seller etc) before allowing them to sell?
Do they have any specific feedback procedure to inform a cheated buyer on the action they have taken?
Can ebay catagorically state what steps they take to check the seller's genuineness (Phone number/ Address Verification of the Seller etc) before allowing them to sell?
Do they have any specific feedback procedure to inform a cheated buyer on the action they have taken?
Hello,
It boils down to seller verification. ebaY should start verification of sellers both old and new.
Methods of verification can be Credit Card.
There is the most simplest form of verification. All other ebay sites do it routinely. Even PayPal needs CC verification if a buyer wants to buy a product over $100.
So why not verify any seller who says lists product (s) above Rs.5000/-.
Btw, OP why are you writing in all caps? It is akin to shouting in real world and very hard on the eyes.
As for your question why sellers do not leave feedback before a buyer does:
1) A buyer leaved negative feedback for hazaar non genuine reasons and the only tool in the hand of a seller when he gets non - genuine feedback is reprisal.
As a seller I have received tons of negative feedback and I know that all of it is non genuine. It is either due to buyer have different expactation from a product or online shopping as whole from what the seller / online shopping offers.
Buyer are known to give negative ratings if:
1) Seller does not reply to emails within 4 hours.
2) Product not reaching then within 2 days of sending DD without even verifying if the seller has even received the DD.
3) Buyer does not know how to use a product.
4) Buyer expects the product to be different from what the seller has described, this is called buyer remorse.
and a thousand more reasons which are equally non genuine.
As a seller I will only consider a sale final when the buyer says he is satisfied with his purchase which on ebay does by giving the seller a positive rating. Till the time the buyer says he is satisfied (gives a positive), I as a seller will beleive there are issues which need to be resolved before I can close the sale by giving the buyer a positive.
Only making payment on times does not make a good buyer. Even after making a payment the buyer may have hazaar unjustified demands which a seller needs to take into consideration before rating the buyer.
Since the OP is not a registered user, it seems that he has not been fair with this posting. It seems that he has more often not paid for what he has purchased or he has paid those purcahses with fraudulent means. Only ebay can say which is true or the OP when his suspension is revoked.
It boils down to seller verification. ebaY should start verification of sellers both old and new.
Methods of verification can be Credit Card.
There is the most simplest form of verification. All other ebay sites do it routinely. Even PayPal needs CC verification if a buyer wants to buy a product over $100.
So why not verify any seller who says lists product (s) above Rs.5000/-.
Btw, OP why are you writing in all caps? It is akin to shouting in real world and very hard on the eyes.
As for your question why sellers do not leave feedback before a buyer does:
1) A buyer leaved negative feedback for hazaar non genuine reasons and the only tool in the hand of a seller when he gets non - genuine feedback is reprisal.
As a seller I have received tons of negative feedback and I know that all of it is non genuine. It is either due to buyer have different expactation from a product or online shopping as whole from what the seller / online shopping offers.
Buyer are known to give negative ratings if:
1) Seller does not reply to emails within 4 hours.
2) Product not reaching then within 2 days of sending DD without even verifying if the seller has even received the DD.
3) Buyer does not know how to use a product.
4) Buyer expects the product to be different from what the seller has described, this is called buyer remorse.
and a thousand more reasons which are equally non genuine.
As a seller I will only consider a sale final when the buyer says he is satisfied with his purchase which on ebay does by giving the seller a positive rating. Till the time the buyer says he is satisfied (gives a positive), I as a seller will beleive there are issues which need to be resolved before I can close the sale by giving the buyer a positive.
Only making payment on times does not make a good buyer. Even after making a payment the buyer may have hazaar unjustified demands which a seller needs to take into consideration before rating the buyer.
Since the OP is not a registered user, it seems that he has not been fair with this posting. It seems that he has more often not paid for what he has purchased or he has paid those purcahses with fraudulent means. Only ebay can say which is true or the OP when his suspension is revoked.
