Diwali mega offer promotion doesnt work

[muthu.rk]

Hello,

The payment page displays this error when i try to purchase an item.

Sorry, the gift voucher / promotion code DIWALIBY02 cannot be used for the item(s) you are purchasing. Please try another voucher / promotion code or continue with your payment.

The deal is goin to end soon. Can you help me with this? I can share the item number if needed. If you are ebay contact, you can check the item in my shopping cart, waiting for this issue to get sorted out!

[seemak@ebay.com]

Dear muthu.rk,

Can you please help us with the item ( item number) you are trying to purchase?

In the future, in case you face any such issues, you can contact our Customer Support team with the item number and they would guide you this.

I've forwarded your concern to our Customer Support team and they would reach out to you at the earliest.

Regards,
Seema

[seemak@ebay.com]

Dear muthu.rk,

You can contact our Customer Support through any of the following channels -

http://pages.ebay.in/paisapay/phone-support.html

Regards
Seema

[vcharishankar]

I'm also getting the same error...
http://www.ebay.in/itm/ws/eBayISAPI.dll?ViewItem&item=290618725311
thats the item..i used only DIWALIBY01 and not the additional discount coupon provided in the page...