13 days i am waiting refund not made

[maheshv2010]

Folding Chill Pad Stand Laptop Notebook Cooling Fans not received i have already raised for claim on 31 august 2010. It took almost 13 days but till it shows in process. i want my refund early soon.
Claim Id:21188
Claim Date:2010-08-31
Item Id:120606357818
Item Title:Folding Chill Pad Stand Laptop Notebook Cooling Fans Seller Id:jainlalit
Txn Date:2010-08-17
PaisaPay ID:27263005718.

[maheshv2010]

i mailed 4 times live chat 2 times & called on helpline no onnce.
But they said issue is in process.
i want to know is this e bay policy?

[sanyamnenawati]

you should file case in cosumer forum...