Unpaid Item Process
In an instance where you have contacted the buyer and not received any response from the buyer you can follow the Unpaid Item Process and get a Final Value Fee credit.
To file an unpaid item dispute:
- Log onto your "My eBay"
- Click on Dispute Console on the left navigation bar
- Click on the Report an unpaid item link
- Enter the item number and click on continue
- Specify "Why are you reporting this unpaid item dispute" from the dropdown provided
- Mention the current status of the dispute from the dropdown and click on continue
- Click on "Send an the unpaid item reminder" tab
Tip: You can also file an unpaid item from your my eBay items I’ve sold section by clicking on the Report an unpaid item link in the dropdown below Action.
Visit http://pages.ebay.in/sellercentral/advanced-selling-promotebusiness-unpaiditems.html for more details on Unpaid Item.
Regards,
Preeti
Regards,
Preeti