hi
DEAR COMMUNITY
sir
i am a reputed seller on ebay running mobilesaccessory
on last 18th nov. my account abilty to list new items was removed , i work hard to improve my performance and solve each complaint
now on today 16th dec. , my a/c have only 1 nagetive ,
4 neutral and 250 + positive feedbacks , and 2 case open from last 2 months in which buyer not respond , in last 30 days not even single case go to t n s , AND DSR RATINGS ARE ABOVE STANDARDS , WHEN I TALK TO EBAY UK T n S THEY SAID MY PERFORMANCE IS ABOVE STANDARDS AND I NOT NEED TO IMPROVE MY PERFORMANCE BUT THEY SAY SORRY THEY CANT HELP BCOZ THEY CANT TAKE ACTION AGAINST SELLER OUTSIDE UK
IF YOU COUNT THEN SATISFACTION RATE IS ABOVE 98 % IN LAST 30 DAYS AND ALMOST above 97 % IN LAST 90 DAYS TOO
on 16th dec. today t N S WRITE ME THAT MY PERFORMANCE IS NOT IMPROVED !!!!!!!!!! I AM REALLY SURPRISE AND NOT KNOW WHY THEY ARE DOING THIS AFTER HAVING MORE THAN 98 % SATISFACTION RATE
PLEASE HELP ME IN THIS ISSUE , I SHALL BE VERY GREATFULL FOR THAT
following is my communication with t N S
---------- Forwarded message ----------
From: eBay India Customer Support - inrswebhelp
Date: Thu, Dec 16, 2010 at 9:44 AM
Subject: Re: PLEASE REVIEW ACCOUNT , 4 WEEK restriction PERIOD IS OVER (KMM41689586V732L0KM)
To: MOHINDER KUMAR
Hello,
Thank you for your time and patience in addressing your account
concerns.
My name is Haroon from the Safe Harbor Team and I appreciate the
opportunity to assist you with your concerns today.
In order to maintain a safe trading platform we take steps against buyer
and sellers. On reviewing your account and the satisfaction of the
buyers we had decided to remove your ability to list any additional
items however we had not ended your live listing. As mentioned in our
previous communication, your account will be reviewed periodically and
based on your account performance appropriate action will be taken i.e.
removing the restriction or restrict/block your account.
As per the current review your account performance has not improved.
Hence restriction on your account will not be removed.
For further clarification, you can also get in touch with your Account
Manager .
Regards,
Md. Haroon
eBay India Trust & Safety
_______________________________
eBay - Southeast Asia's online marketplace
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Original Message Follows:
------------------------
HI
DEAR t ns
my ebay id is mobilesaccessory , it was restricted 4 weeks
ago due to low dsr rating ,
nw the period is over , kindly please have a review over suspension
i shall be thanksfull to you