hi,
My first Question to Ebay:
Are your sellers aware of the fact that "inrswebhelp@ebay.com" doesnt receive the attachments that you send to them.
For the very first claim ever raised on my account, i received the email form trust and saftery as below:
Thank you for responding with regards to claim # 1XXXXXX.
In order to further investigate this claim, we ask that you please
provide us the following document:
1) Proof of Shipping - any postage or shipping receipts, tracking
information, or any other documentation or evidence you may have that
shows the merchandise was appropriately shipped to the buyer.
2) Proof of Merchandise.
The acceptable evidence can be:
- Copy of Title
- Copy of Bill of Sale
- Copy of Receipts
- Copy of Agreement with Supplier
- Copy of Shipping Invoice
You can fax the requested document to:
Please send the attached documentation to this email address:
mnl.sea@ebay.com
after sening them the email. I wait and and a montha later eabay settles the claim in favour of the buyer stating that i havent responded !!!!.
when i inquired aout the emails i had sent to them with th e attachment this is the response.
Inrswebhelp@ebay.com: we cannot receive any attachments, they get deleted." oops Ebay: you never told me this.
On the other email id they said: "we cannot trace your email Also what you have sent on the mnl.sea@ebay.com cannot be traced"
:-(
this way i meet the dead end . thats my "Trust and Safety - Headon Accident"
Finaly: this is the best on that proved to me that they actually donet read the email and definately dont action on them when they do read.
I was asked to pay a sum of money as Purchase protection claim on 9th of MAy. which i did pay and the cheque was cleared from my bank on this monthe 16th Jun.
on 25th June, I receive another email from them Asking to pay , this was the replica of the same email that i had received earlier on may 9th.
Thats Ebay Trust and Saftey - Head-on accident.
Now the seller:
Firstly he did not pay for the shipping insurance but expected me to pay for the loss. my refusal earned me a negative Rating, Obviously.
then he got his assocaite to buy an item and leave another negative feedback.
Finally he raised the false claim "Item significantally not as descbribed " instead of "Not received" and got his claim passed because of our so called "Trust and Saftey -my Headon accident".
that's my story of Ebay
I think i should go off this portal where the so called trust and safetry team doesnt even look into the merit of the case and just passes an ad-hoc claim.
lastly dont waste your time contacting the helpline.
they are like toothless tiger, can roar but can make any kill or imapct on the case.
Need your views on as to how should someone at ebay be woken up and shaken up to get their attention on thsi case.
its a fantastic trading platform where genuine sellers like me and you have place until some smart buyer puts us up for "Headon Accident"
Regards
vijay