In the past we have seen that “mutual feedback withdrawal” was the best policy which was used as a negotiating tool as a win-win situation for both the buyers and sellers, most of times sellers used to go out of his way to see the buyer satisfied (I have myself done this several times) because we had a window of Opportunity from where we could win back our customer and at the same time mutually remove the unwanted feedback and also make our customers happy.
But now by removing the “mutual feedback withdrawal policy” once the buyer leaves a negative or neutral feedback to the seller, it will not only demoralize the sellers but we also will not be interested to make any extra effort to win back the buyer and also the buyer will be at great loss because he will miss out on the terrific customer service they have been receiving earlier.
If this anti-seller policy is going to continue we are going to see more problems for eBay and especially for the sellers in days to come
1. Seller will loose those customers who have left an unfavorable feedback for them, because both the parties will be left in bad taste,because this is purely no look back feedback policy and nothing can be done about it.
2. Sellers you will loose repeated customers or orders, because we have seen earlier that once the dispute is resolved to buyer satisfaction, it gains buyer trust and more often than not he becomes a regular customer for that seller, but now if the unforable feedback is left well we know what to expect.
3. There will be Increase in number of unsatisfied buyers for eBay since the quality of customer service will not be on par once buyer leaves feedback.
4. Due to drastic changes feedback score we are going to see more feedback % fall then raise because even one negative or neutral feedback can spoil other hundreds of positive feedbacks and buyer will think twice to buy from a particular seller if is feedback is less than his expectation
5. More of genuine seller’s will be quitting eBay and looking for other alternatives because of anti seller attitude eBay have created in past few weeks
We sellers like to ask eBay India on what basis “mutual feedback withdrawal policy” was discontinued and do they realize the serious consequences that we sellers have to face ?
