Dear Users,
One of the biggest concerns we have been hearing from you over the past few days is regarding the responses to the mails you send us. Some of the comments we have heard are:
"Cut Paste responses"
"Not receiving clear answers"
"Incomplete answers / problem not addressed / need to write in multiple times"
We have taken your feedback seriously, and have already taken steps to address this issue. We have launched a project "I Care", the aim of which is to ensure that our users receive satisfactory responses to their queries with the least number of interactions.
We shall be measuring the success of this project by the feedback we receive from you through the survey we send out after replying to your queries, and feedback on the boards. We therefore request all of you to help us serve you better by taking the time out to fill in our survey.
This will be an ongoing project, where we continuously monitor the quality of our responses, the results of our survey, and the feedback from all of you. So we will request your support and co-operation to help provide you with satisfactory responses to your queries.
Regards,
Rohit
Community Development Team
Thanks and Regards,
Rohit,
Buyer Engagement Team
