We need to know which specific transaction/feedback lowered our rating. This helps us understand why the buyer has given bad rating and we can make him happy. Also, we can learn from that buyer on how we can improve our service. Even we can work on getting feedback removed. For example, if buyer left low rating for INAD, we need to educate him about product or replace the product/refund him. Let us make buyer happy. And we can also improve our listing description. Apart from that if buyer itself is false and left negative/low rating intentionally, we can avoid such activity or ignore such feeds or even we can block.
Regards
