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eBay Employee
Posts: 1,968
Registered: ‎24-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

Hi,

Have you tried the new, faster and flexible sell your item form yet? Loved it, hated it or gave up while listing on it. Give your feedback about the new form.

If you are having any difficulties while using the form or if you have any question, please join us on Online Workshop to find answers.


Topic: Any difficulty with new Sell your item form? Find answers here.
Host: eBay Staff
Date: Thursday, 10th Aug
Time: 3.00 pm to 4.00 pm (IST)


You may also post your question in advance on this thread. See you on 10th!

Regards,
Sapana
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Hello All,

My name is Preeti and am from the Education Team. Welcome to today's workshop on the New Sell Your Item form.

As you are we have launched a new Sell Your Item form basis feedback from our community members. Some of our members will now see the new Sell Your Item form after clicking on the Sell Button.

Over the next hour i would like to share with you all the benefits of the new Sell Your item form and how you can use it more effectively to make listing faster and simpler. If you have faced any issues with the Sell your Item form, please feel free to post them here.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Key Features of the New Sell Your Item form

- The New SYI provides category Suggestions
If you are not sure of which category your product should appear in you can enter a word or two of your item in the Search box and click on the Sell It button. You will then see related categories. You can select the one that is most appropriate for your product.

Lesser time spent to create your listing
The new Sell Your Item form is a 3 paged form. You enter all the details on one page and simply preview the listing.




Create more colorful and attractive descriptions
The New SYI provides twice the number of fonts and 120 colors, it’s easy to create attractive, eye-catching listings.





Get Instant Help
The New Sell Your Item form provides instant help at each step of the form. Simply click on the question mark next to the field you need help for.



Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
The best part about the New Sell Form is, you can customise it to your needs.

You can click on the customize form link on the top right corner and shorten your the SYI form by choosing to display only those features you wish to see / change regularly.

Item Details

Self-hosted pictures – If you wish to use links form your hosting service to host your images, you need to activate this feature

Description builder – If you wish to use text insert, you will need to activate this feature in the customize form

Visitor counter – if you wish to track visitors to your listing, you will need to activate this feature. Once you have activated this feature, in your SYI, you can select the style of the tracker.

FormatPrivate listing - Allow buyers to remain anonymous to other eBay usersLots- Sell multiple items together to the same buyer as a "lot"Scheduled start - Schedule your listing to start at a specific date and time

Checkout - Offer payment methods to your customersShippingChoose to see the Shipping services that you use most often in your listings

Additional ship-to locations - Specify additional locations you are willing to ship to, without specifying a shipping service

Shipping insurance - Offer shipping insurance for your item

AdditionalBuyer requirements - Block certain eBay users from buying my itemsSales taxPayment instructionsReturn Policy

At any point you can also Contact Live Help by clicking on the question mark icon next to any topic.
Click on Question mark icon > More help > Live help.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
As the new Sell your Item form has evolved basis feedback from our community members we would like you to share your experience with us.

Did you like the new Sell Your Item Form?
Did it make the listing process easier?
Is it faster in terms of time to load?
Are you facing any issues with the New Sell Your Item form?

Receiving feedback from our members helps us improve the feature and ensure it is working perfectly.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
We've heard of a number of issues faced by members and fixed most of them while some are in the process of getting fixed.

Issues that are in the process of getting fixed:
- Reserve Price not appearing while creating the Listing in Auction format
Some sellers are not able to enter a Reserve Price while creating an Auction Listing. We are in the process of resolving this issue and will keep you all updated with the developments.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
I hope the tips provided in this workshop are useful to you all.

As all sellers will soon see the new Sell Your Item form as a default after clicking on the Sell Button.

In case if you have any questions please feel free to post them here. I will try and respond to your questions timely.

Wish you all the best with Selling on eBay.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 1
Registered: ‎11-08-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear Sir,

The new sell form is very nice but its too slow and its work quite slow and if the speed will be nice then the selling form will be absolutely fine.
Community Member
Posts: 2
Registered: ‎09-09-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
please let me know the date and timings of training/ workshop scheduled at chennai during september 06.
Community Member
Posts: 2
Registered: ‎09-09-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
please let me know the date and timings of training/ workshop scheduled at chennai during september 06.
Community Member
Posts: 1
Registered: ‎09-09-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
When I use 'sell similar' or 'relist', I find it not only slower than the old version, but also not function well. I have to click 'save changes' about 10 times to go to next page. So far I don't like it. 'Sell similar' /'relist' is a lot faster and time-saving than the new one.
Community Member
Posts: 1
Registered: ‎11-09-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
I have been selling on eBay for 8 1/2 years. I regularly have about 70 auctions running all the time. This new eBay listing form is terrible. Here's why...

#1) We need to be able to use this form faster. My computer is clogged by the use of this form.


#2) We absolutly need to be able to access our current eBay balance when listing an item, as we were able to do with the old form. I cannot see where we can do this with the new form.


#3) In my opinion as a PowerSeller, we need to be able to use the old form if we choose. Normally as a PowerSeller I rellist over and over.

#4) Of lesser importance to me, you cannot now set up a listing to start at a later time, as we could do before.

I know that I can use the old form if an item does not sell (although it is difficult to get to it but I was told how by eBay support) but I was told by eBay tech support on a chat today that if I am relisting an item that did not sell, I would need to email eBay customer support EACH AND EVERY TIME that I relisted an item that did not sell in order to make sure that I got credit for an unsold item.

I cannot imagine that having to email eBay for each and every item that did not sell to get credit will be workable for either sellers or for eBay.

What trouble that will be for me as I list about 250-350 items each MONTH! Please help me get the old form back!


This new listing form is extremely clunky, and greatly slows down my computer. eBay is no longer fun.


At least, please give those of use who prefer it, the option to easily use the old listing form wherever we wish...especially when relisting items, either unsold or sold.


Thanks, sandyphoto
shree_krishna_gems
Community Member
Posts: 412
Registered: ‎19-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear eBay Team,
I had found a Bug in the New version of the Sell Your Item form.

I had listed all items with Gallery Plus as well as with Gallery feature to get the maximum benefits,But later when the items ended,I had relisted them in bulk.

But the item which were listed with Gallery plus,Now only show gallery and not Gallery plus after relisting.

I had to edit each and every ended items and had to select the Gallery Plus Feature again.That was really so time consuming and also very frustrating.

Now again I had tried to relist the item Individually,to check that the same thing happen or not.
But again the listings with Gallery Plus after relisting shows only gallery.

THAT MEANS I HAVE TO EDIT EACH AND EVERY ENDED LISTING AGAIN AND AGAIN TO ENABLE GALLERY PLUS FEATURE ON IT.

eBay Please kindly clarify me why this is happening?
I hope that a detail explanation will be provided in interest of ebay members.

Is it because you are providing Gallery plus free with Gallery( 0.25 for Gallery & Gallery Plus)???

Is that You want sellers to do EXTRA HARD WORK without any sense?

Now about the feedback for the new selling form:

I really dint liked this new selling form

It really made the process of listing items time consuming and complicated.

Its seems that there was need of better selling form but Thanks to eBay we got a worst one.

This is how it goes,Problems problems all aroud and at the end we will just get assurance(No result).

Please please do reply me at the earliest.

With Regards,
Deep Agarwal.
Shree Krishna Gems



Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear Deep Agarwal (shree_krishna_gems)

With regards to your post, I understand you had relisted items in Bulk with Gallery and Gallery Plus, however it only picked up Gallery and not Gallery Plus.

We tested this at our end and were not able to replicate the issue. Hence i would request you to kindly provide us some Item Id's that you relisted so that we can check the listings and identify the issue.

Please do send us the Item ID's through Contact us using the following link:
http://pages.ebay.in/help/contact_us/_base/index.html

Once you send us the Item Id's, our team will look into the listings and check for the bug.

From your post I also understand have faced discontent with the New Sell Your Item form. I would request you to kindly provide us with more details on issues you have faced so that we can try our best to improve it.

Look forward to your response.
Regards,
Preeti

Regards,
Preeti
Community Member
Posts: 1
Registered: ‎30-10-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
I like the new design but there is one MAJOR problem... there is no indication if an item has been relisted or not...no where does it say, like it use to, that relisting credit maybe awarded if an item sells a second time. I've tried this on various items.

Can someone please explain?

Thanks : )
Community Member
Posts: 1
Registered: ‎01-11-2006

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Hi
I am sarabjeet i have a problem with selling i listed my items for 10 days duration and now i listing is in ending time but as i can see that nobody even seen it then please tell me how can my items will sell as i belongs to a midle class family house wife and want to start my business from home.

Thank you

Sarabjeet
shree_krishna_gems
Community Member
Posts: 412
Registered: ‎19-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear PreetiJi,
First Thanks You for taking time to reply to me post,I am really very sad & disappointed with a bad customer service from eBay.
Any way as regards to your request for providing more details about the problems,I had provided all the details to my account manager( Mr. Abhisekhji).

I had also contacted customer care with all the details as well as forwarded items ids but they replied that everything is O.K and they cant do anything about it.


But just for the records till day the problem is still there and I just left with one job i.e to wait wait & wait.

I feel sorry to write such things on the community board but I bealive its for the Good.

If you want any more information from me,Please do contact me and I will be happy to provide and explain all problems to you.

The NEW FORM needs a lot for improvement and user must be provided with the option to use OLD FORM.

***Remember NEW IS ALWAYS NOT BETTER***

Well I once again thank you to reply me.

With Regards,
Deep Agarwal.
Shree Krishna Gems



Community Member
Posts: 293
Registered: ‎21-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear Deep Agarwal (shree_krishna_gems)

Thank you for forwarding the details to our customer support.

The customer service team did look into the issue and were able to replicate it. I am happy to let you know that the bug has been resolved.

I would request you to kindly check at your end and confirm if you are still facing the same problem while relisting.

In addition to this I would also like to share that there is an option to use the Old Sell Your Item form. Once you click on the Sell button on the eBay Header, you would see a link stating "List using the original Sell Your Item form".

You can always click on that link and go back to the old Sell Your Item form.

If you have any further queries / issues with the New Sell Your Item form please feel free to post them here.
Regards,
Preeti

Regards,
Preeti
shree_krishna_gems
Community Member
Posts: 412
Registered: ‎19-03-2005

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Dear PreetiJi,
Thanks a lot for your help.Please note that I am not able to see the picture of the items in my ebay.
The thumbnail of the items helps to identify the items fast and easily.
But Instead of thumbnai,I am just can see green camera.
Thats a problem I am facing from 2 months and so.
The problem had been reported to ebay customer care as well as my account manager,but you see till today its not solved.

So can you please kindly help me out and update me with the issue.

I appreciate your help.

Regards,
Deep Agarwal.
Shree Krishna Gems



Community Member
Posts: 1
Registered: ‎14-08-2007

Difficulty with new Sell your item form? Find answers here-10 Aug (4-5 PM)

in reply to sapana@ebay.com
Regarding the new Sell you item form, I have had so many problems trying to get my cursor to go into the Description field. It simply will NOT go in! I updated Java, and cleared out my cache, but it still will not go.
Any suggestions? I'd sure like to sell something! I've tried turbo lister, but I'd rather just click on sell on the ebay page. HELP!!!