Whole eBay Support team is a joke.
Only when they start paying the refunds from their own pocket, they will offer fair judgements. Right now, they don't lose anything as sellers have to suffer.
Just read the comments posted at
http://forums.ebay.in/thread.jspa?threadID=500006512&tstart=0&mod=1322728219336
I'm quoting a post from that topic
"HI,
My ebayid is yathayuindia
I had purchased a Canon EOS550D cam from ebay on 27/09/2011. Id:260846845219
I used a gift coupon(EBAYDUSS12) for a Nokia C2-03.
The Nokia C2-03 was dispatched by ebay on 24Oct2011 through DTDC (Consignment No:V06944842)
I have not received the item till date. Its been a month.
I contacted DTDC and they say that the item is not traceable. I contacted ebay and ebay asks me to contact the courier company (DTDC).
How long should I keep calling you both for an item that I am to receive?
DTDC have told clearly that the item is not traceable. Has ebay sent such an item. It is the responsibility of ebay to get it delivered at my place. I dont want to have talks with some third class courier company.
Now the sender(ebay) has to enquire about the item and has to make sure that I receive it.
Kindly fasten up the process and do keep me updated.
Regards,
Ganesh Siddhu.
"
In their own case, they are telling the buyer to contact the courier company. Will they do the same when if it involves a seller? Had it been a seller, they would have approved the refund immediately. Double standards!!! In my case, the buyer is confirming on phone that he has received the delivery but yet the stupid guy at eBay wants POD copies. Is this a joke?